Head of Post Sales

Zoom Video Communications
New York
Full timeUSD 162,900 - 356,300Function: SalesExperience: 10+ yearsSkills: ["Operational rigor","Growth mindset","People management","Executive reporting","Risk management"]

Lead the post-sale customer organization and own outcomes across a large Enterprise ARR portfolio. Drive retention and expansion by improving Gross Revenue Retention through proactive risk management, health scoring, and renewal strategy. Build and scale a Customer Success-sourced pipeline motion, unify the customer operating model, and deploy AI-enabled tools to increase scale without proportional headcount. Own budgets, capacity planning, and executive reporting while closing the Voice of Customer loop.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
1 day ago

Head of Post Sales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the post-sale customer organization and own outcomes across a large Enterprise ARR portfolio. Drive retention and expansion by improving Gross Revenue Retention through proactive risk management, health scoring, and renewal strategy. Build and scale a Customer Success-sourced pipeline motion, unify the customer operating model, and deploy AI-enabled tools to increase scale without proportional headcount. Own budgets, capacity planning, and executive reporting while closing the Voice of Customer loop.
Location: New York
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Director level

Key Responsibilities

  • •Own customer outcomes across the full portfolio, including Enterprise segment oversight and executive sponsorship of top-tier accounts.
  • •Improve Gross Revenue Retention through proactive risk management, health scoring, and renewal strategy.
  • •Build and scale a Customer Success-sourced pipeline motion to drive measurable expansion revenue.
  • •Lead and develop managers and individual contributors across Customer Success, Support, Implementation, and Account Management.
  • •Design unified customer operating models and deploy AI-enabled tools (support automation, self-service, knowledge delivery) while running Voice of Customer feedback loops and budget/capacity planning.

Pay and Benefits

Salary: USD 162,900 - 356,300

Key Requirements

  • •10+ years of experience in Customer Success, Customer Growth, or related revenue leadership roles within B2B SaaS.
  • •Demonstrated people-management experience at scale.
  • •Proven ownership of a large (8-figure+) ARR portfolio, including Enterprise accounts with Fortune 500 customers.
  • •Track record of measurably improving Gross Revenue Retention and turning Customer Success into a pipeline-generating function.
  • •Working knowledge of modern CS and RevOps tooling (e.g., Salesforce, Gainsight, Totango, Gong, HubSpot).
Experience:10+ yearsB2B SaaSEnterprise accounts
Skills:Operational rigorGrowth mindsetPeople managementExecutive reportingRisk management
Tech Stack:SalesforceGainsightTotangoGongHubSpot

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn