Assistant Manager - Customer Experience, Employee Banking (UAE Nationals Only)

Emirates Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Analytical skills"]

Lead customer experience for employee banking by aligning customer journey improvements with sales objectives. Monitor journeys, resolve service issues, and create communication initiatives that drive engagement, product usage, and cross-selling. Use customer feedback and service quality metrics to recommend process and policy improvements, strengthen customer trust and loyalty, and support digital adoption of banking solutions. Provide management insights to improve retention and sales conversion.

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FursaFursa
Emirates Islamic Bank
Emirates Islamic Bank
2 days ago

Assistant Manager - Customer Experience, Employee Banking (UAE Nationals Only)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead customer experience for employee banking by aligning customer journey improvements with sales objectives. Monitor journeys, resolve service issues, and create communication initiatives that drive engagement, product usage, and cross-selling. Use customer feedback and service quality metrics to recommend process and policy improvements, strengthen customer trust and loyalty, and support digital adoption of banking solutions. Provide management insights to improve retention and sales conversion.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Partner with sales teams to align customer experience initiatives with business and sales objectives.
  • •Monitor customer journeys and address service-related issues to ensure a seamless customer experience.
  • •Develop and implement customer communication initiatives that drive engagement, product utilization, and cross-selling opportunities.
  • •Identify improvement areas in customer-facing policies and processes to enhance onboarding and ongoing interactions.
  • •Analyze customer feedback and service quality metrics to recommend actionable improvements and provide insights to improve retention and sales conversion.

Pay and Benefits

Perks:Paid LeaveHealth Insurance

Key Requirements

  • •Bachelor’s degree.
  • •1+ years in customer service/experience management, preferably within banking.
  • •Strong analytical skills and excellent communication skills.
  • •Knowledge of banking products and channels, and familiarity with banking regulations.
  • •Proficiency in CRM and customer feedback tools, and Microsoft Office.
Experience:1+ yearsBankingCustomer serviceCustomer experience
Education:Bachelor's
Skills:CommunicationAnalytical skills
Tech Stack:CRMMicrosoft Office

Eligibility

Nationality:UAE National

Company Brief

Emirates Islamic Bank
Emirates Islamic is a Shari’a-compliant UAE bank offering personal, business and corporate banking, digital banking services, and Islamic finance products. Launched in 2004, it is part of the Emirates NBD Group and operates across the UAE.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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