3 months ago

Scaled Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Join a fast-growing fintech enterprise as the first Scaled Customer Success Manager, owning a large book of accounts end-to-end. Drive adoption, retention, and expansion through scalable playbooks, automation, and data-driven interventions; collaborate with CS Ops, Marketing, and Product to optimize the post-sales journey and ensure measurable ROI for top-tier finance clients.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a large book of accounts and segment customers by health, usage, and expansion potential to prioritize touchpoints
•Design and execute scaled engagement programs (webinars, office hours, onboarding cohorts, in-app campaigns, emails) that drive adoption and value realization at scale
•Build and optimize the automated customer lifecycle from onboarding through renewal with in-app guides and self-serve enablement content
•Monitor adoption and health signals to trigger targeted outreaches, playbooks, and escalations when usage deviates from healthy patterns
•Own renewals across your book, forecast accurately, identify churn risk early, and execute scalable save motions to protect and grow recurring revenue

Key Requirements

•2-4+ years of experience in customer success, account management, or related customer-facing roles
•Demonstrated ability to drive outcomes across a large portfolio through programs, automation, and data
•Comfort using usage analytics to prioritize and trigger action
•Strong content creation skills; you can produce crisp customer-facing emails, in-app messaging, enablement content, and webinar scripts
•Confident communicator able to run group sessions (webinars, office hours, cohort onboardings) and handle 1:1 executive conversations when needed

Experience:2-4 yearsFinanceAIEnterprise software

Skills:CommunicationOwnershipCollaborationOrganizationProblem-solving

Tech Stack:Data analyticsAutomationIn-app messagingLifecycle emails

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website

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Rogo

3 months ago

Scaled Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a large book of accounts and segment customers by health, usage, and expansion potential to prioritize touchpoints
•Design and execute scaled engagement programs (webinars, office hours, onboarding cohorts, in-app campaigns, emails) that drive adoption and value realization at scale
•Build and optimize the automated customer lifecycle from onboarding through renewal with in-app guides and self-serve enablement content
•Monitor adoption and health signals to trigger targeted outreaches, playbooks, and escalations when usage deviates from healthy patterns
•Own renewals across your book, forecast accurately, identify churn risk early, and execute scalable save motions to protect and grow recurring revenue

Key Requirements

•2-4+ years of experience in customer success, account management, or related customer-facing roles
•Demonstrated ability to drive outcomes across a large portfolio through programs, automation, and data
•Comfort using usage analytics to prioritize and trigger action
•Strong content creation skills; you can produce crisp customer-facing emails, in-app messaging, enablement content, and webinar scripts
•Confident communicator able to run group sessions (webinars, office hours, cohort onboardings) and handle 1:1 executive conversations when needed

Experience:2-4 yearsFinanceAIEnterprise software

Skills:CommunicationOwnershipCollaborationOrganizationProblem-solving

Tech Stack:Data analyticsAutomationIn-app messagingLifecycle emails

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website