Agent, Reservations (Bozeman, MT) (Bozeman, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Communication","Organization","Customer service","Multitasking","Teamwork"]

The Agent, Reservations handles all reservation inquiries with professionalism, driving revenue through selling strategies while providing guest-focused planning services, including answering inquiries, offering itinerary ideas, and converting inquiries into bookings. Based in Bozeman, MT, the role requires strong communication, accurate reservations input, and knowledge of inventory, rates, and packages to maximize property revenue.

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Kerzer International
Kerzer International
6 months ago

Agent, Reservations (Bozeman, MT) (Bozeman, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

The Agent, Reservations handles all reservation inquiries with professionalism, driving revenue through selling strategies while providing guest-focused planning services, including answering inquiries, offering itinerary ideas, and converting inquiries into bookings. Based in Bozeman, MT, the role requires strong communication, accurate reservations input, and knowledge of inventory, rates, and packages to maximize property revenue.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Provides the highest level of guest service (verbal & written), always demonstrating One&Only's service standards
  • •Executes reservation sales from initial inquiry to conversion to confirmation
  • •Maintains updated knowledge of selling strategies, accommodation rates, packages, facilities, products, and inventory
  • •Identifies and anticipates guest needs by asking open-ended questions to obtain all necessary information
  • •Ensures the accurate input of reservations details in the reservations management system

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveUniform ProvidedSki PassMealDiscountsCommuter Benefits

Key Requirements

  • •Minimum 1 year of experience in Reservations or equivalent contact center experience
  • •Fluent in verbal and written English
  • •Excellent communication skills
  • •Strong organizational skills
  • •Proficient in Opera and Microsoft Office (Word, Excel, PowerPoint)
Experience:1+ yearsHospitality
Skills:CommunicationOrganizationCustomer serviceMultitaskingTeamwork
Languages:English
Tech Stack:Opera PMSMicrosoft OfficeSynXis

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn