Customer Success Manager

PointOne
New York
Workplace: OnsiteFull timeUSD 65,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Problem-solving","Relationship-building","Prioritize","Customer onboarding"]

Join PointOne as the first Customer Success Manager to own the post-sale experience for law firm customers, build the CS function from the ground up, and shape value delivery at scale. You’ll cultivate relationships, guide onboarding, coordinate with product and engineering, and drive retention, adoption, and upsell opportunities in a fast-growing AI-powered legal tech startup.

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PointOne
PointOne
3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join PointOne as the first Customer Success Manager to own the post-sale experience for law firm customers, build the CS function from the ground up, and shape value delivery at scale. You’ll cultivate relationships, guide onboarding, coordinate with product and engineering, and drive retention, adoption, and upsell opportunities in a fast-growing AI-powered legal tech startup.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong relationships with users from paralegals to managing partners
  • •Lead onboarding and training sessions to ensure successful adoption
  • •Be the first line of support when issues arise and coordinate resolution with engineering
  • •Document user feedback and partner with product/engineering to influence the roadmap
  • •Own customer metrics such as retention, engagement, and satisfaction

Pay and Benefits

Salary: USD 65,000 - 110,000 annually

Key Requirements

  • •1-3 years of experience in a customer-facing role
  • •excellent communication and problem-solving skills
  • •proactive mindset — you don’t wait for problems to be reported; you anticipate them
  • •experience working with product and engineering teams to represent the voice of the customer
  • •interest in AI and the future of professional services
Experience:1-3 yearsSaaSEnterprise softwareLegal tech
Skills:CommunicationProblem-solvingRelationship-buildingPrioritizeCustomer onboarding

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

PointOne
PointOne provides strategic consulting and advisory services focused on business transformation, product strategy, and operational improvement for clients across industries. They help organizations align strategy, technology, and processes to drive growth and efficiency.
Industry: Management Consulting
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