Butler - Front Office - Jumeirah Zabeel Saray

Jumeirah
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2-3 yearsSkills: ["Leadership","Communication","Problem-solving","Organizational skills","Discretion"]

Oversee daily guest and butler services for villas at Jumeirah Zabeel Saray, ensuring top-tier service and memorable guest experiences. Lead and schedule the butler team, maintain grooming standards, and handle escalations and VIP arrangements. Build rapport with repeat guests, capture preferences, anticipate needs, and coordinate with Front Office and other departments to deliver seamless villa service.

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FursaFursa
Jumeirah
Jumeirah
2 months ago

Butler - Front Office - Jumeirah Zabeel Saray

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Oversee daily guest and butler services for villas at Jumeirah Zabeel Saray, ensuring top-tier service and memorable guest experiences. Lead and schedule the butler team, maintain grooming standards, and handle escalations and VIP arrangements. Build rapport with repeat guests, capture preferences, anticipate needs, and coordinate with Front Office and other departments to deliver seamless villa service.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Manage daily operation of Guest & Butler Services in the hotel and villas to ensure guest satisfaction.
  • •Recognize repeat and important guests, build rapport, capture preferences, and proactively anticipate guest needs.
  • •Handle escalations and concerns, resolve issues, and notify the right areas to ensure a memorable experience.
  • •Lead and oversee the butler team, ensuring proper grooming, dress, and on-time reporting to assignments.
  • •Monitor VIP arrivals, inspect villas for special arrangements, and coordinate VIP requests with Front Office and other departments.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveLearning BudgetColleague Discounts

Key Requirements

  • •2–3 years of experience in luxury hospitality, butler services, guest relations, or facilities operations in high-end hotels or premium service environments.
  • •Strong leadership and operational skills with understanding of health & safety standards and service excellence.
  • •Highly organized and discreet professional with excellent communication, problem-solving abilities, and resilience in fast-paced environments.
Experience:2-3 yearsLuxury hospitalityHospitalityGuest relationsPrivate residences
Skills:LeadershipCommunicationProblem-solvingOrganizational skillsDiscretion

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn