Mid-Market Customer Success Manager - Americas

Ashby
San Francisco, New York
Workplace: RemoteFull timeUSD 110,000 - 145,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Listening","Prioritization","Teaching","Data-driven"]

Support high-touch, mid-market customers in a B2B SaaS environment by onboarding, training, and enabling adoption of Ashby’s platform; collaborate with a cross-functional team to drive renewals, retention, and scalable processes while becoming a product/domain expert for customers across the EST region.

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Ashby
Ashby
8 months ago

Mid-Market Customer Success Manager - Americas

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Last checked: 12 hours agoStatus: Live

Job Summary

Support high-touch, mid-market customers in a B2B SaaS environment by onboarding, training, and enabling adoption of Ashby’s platform; collaborate with a cross-functional team to drive renewals, retention, and scalable processes while becoming a product/domain expert for customers across the EST region.
Location: San Francisco, New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Onboard, train, and support the adoption of Ashby with customers across the region.
  • •Manage a book of ~60 mid-market customers, delivering value through the customer journey and ensuring adoption and retention.
  • •Collaborate closely with cross-functional teams across Sales, Marketing, Product, and Operations to align customer success with company goals.
  • •Tailor training and product walkthroughs to address each customer’s specific challenges and create meaningful “Ah ha!” moments.
  • •Develop and maintain knowledge of Ashby to act as a product/domain expert for customers.

Pay and Benefits

Salary: USD 110,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveLearning BudgetParental LeaveRemote WorkEquity

Key Requirements

  • •You have at least two years of customer success experience in B2B SaaS, supporting implementation and adoption of complex technologies, with a four to eight week implementation window.
  • •You can manage a book of ~60 mid-market customers with total ARR exceeding $1.5M, building relationships across a broad set of stakeholders to drive adoption and retention.
  • •You have experience collaborating with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
  • •You are a product/domain expert who can tailor training and product walk-throughs to address a customer’s specific challenges and deliver “Ah ha!” moments.
  • •You have worked with technically complex products and enjoy exploring details to understand how they work.
Experience:2+ yearsB2B SaaSMid-marketCustomer success
Skills:CommunicationListeningPrioritizationTeachingData-driven
Languages:English

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor