Customer Experience Banker

Serve as a financial concierge for walk-in customers, building and growing both consumer and business relationships. Provide exemplary service by resolving issues, processing transactions accurately, and educating customers on deposit, lending, and other banking products. Use a disciplined sales approach—follow-up, outbound calling, and referrals—to identify financial goals and recommend solutions, while adhering to all operational, security, risk, and regulatory policies.