Customer Experience Banker

Huntington Bancshares
Pennsylvania
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Communication","Relationship management","Presentation","Sales"]

Serve as a financial concierge for walk-in customers, building and growing both consumer and business relationships. Provide exemplary service by resolving issues, processing transactions accurately, and educating customers on deposit, lending, and other banking products. Use a disciplined sales approach—follow-up, outbound calling, and referrals—to identify financial goals and recommend solutions, while adhering to all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 months ago

Customer Experience Banker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, building and growing both consumer and business relationships. Provide exemplary service by resolving issues, processing transactions accurately, and educating customers on deposit, lending, and other banking products. Use a disciplined sales approach—follow-up, outbound calling, and referrals—to identify financial goals and recommend solutions, while adhering to all operational, security, risk, and regulatory policies.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues for walk-in customers.
  • •Process customer transactions accurately and efficiently.
  • •Proactively identify customer financial goals and recommend appropriate deposit, loan, and other banking products.
  • •Grow relationships through a disciplined sales process, follow-up, outbound calling, and sourcing referrals.
  • •Educate and refer customers to other areas of the bank while following all operational, security, risk, and regulatory policies.

Key Requirements

  • •High school diploma, or a bachelor’s degree.
  • •1 year of customer service in banking, financial services, or goal-driven retail sales.
  • •Strong proficiency in understanding and educating customers on consumer deposit products and consumer lending.
  • •Ability to adhere to operational, security, risk, and regulatory policies and procedures.
  • •Comfort educating customers on bank products, services, and technology.
Experience:BankingFinancial servicesRetail sales
Skills:Customer serviceCommunicationRelationship managementPresentationSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn