Command and Control Senior Manager ( GREECE )

Cloud Carib
Toronto
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Technical writing","Team leadership"]

Oversee the Command and Control Centre (C3) Service Desk, steering incident, problem, and request fulfillment activities 24/7 to meet ISO 20000, ITIL v3, and ISO 27001/2 standards. Provide day-to-day leadership of staff, optimize resources, monitor performance, and drive continuous service improvement. Responsible for end-to-end SLA/SLO compliance, risk mitigation, and comprehensive reporting to senior management.

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FursaFursa
Cloud Carib
Cloud Carib
6 months ago

Command and Control Senior Manager ( GREECE )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Oversee the Command and Control Centre (C3) Service Desk, steering incident, problem, and request fulfillment activities 24/7 to meet ISO 20000, ITIL v3, and ISO 27001/2 standards. Provide day-to-day leadership of staff, optimize resources, monitor performance, and drive continuous service improvement. Responsible for end-to-end SLA/SLO compliance, risk mitigation, and comprehensive reporting to senior management.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the C3 Service Desk function and map processes between staff and controls for Event, Incident, and Problem Resolution
  • •Ensure 24x7x365 monitoring tools are in place and fully functional to maintain data capture for all CIs and services
  • •Generate daily, weekly, monthly, quarterly, and annual compliance reports for Event/Incident/Problem/Request Management with remediation timelines
  • •Maintain end-to-end compliance to SLAs and SLOs across all service desk activities and ensure escalation and communication for Major Incidents
  • •Drive continual service improvement (CSI) using the 7-step process, maintain CSI register, and present recommendations to senior management

Key Requirements

  • •Bachelor's degree in computer science or relevant area; accumulated on-the-job experience within IT/Technology Services is acceptable
  • •5 to 10+ years of operations experience as a Senior Manager in a Data Centre, Cloud Computing, Managed Services, or Hosting environment with ITIL/ITSM experience
  • •Advanced skills in a wide array of technologies to ensure operational expertise and alignment to services offered by the company
  • •Strong leadership, communication, and technical writing skills; ability to budget, multitask, prepare reports, and measure results
  • •Fluent in English, with excellent stakeholder management and client-facing communication
Experience:5+ yearsData centreCloud computingManaged servicesHosting
Education:Bachelor's
Skills:LeadershipCommunicationTechnical writingTeam leadership
Languages:English
Tech Stack:ITILITSMISO 20000ISO 27001

Company Brief

Cloud Carib
Provides cloud hosting, managed IT services, and data center solutions tailored to Caribbean businesses. Offers infrastructure-as-a-service, backup and disaster recovery, and connectivity to enable local enterprises and government organizations to run resilient cloud-based operations.
Industry: Cloud Computing
Headquarters: Port of Spain, Trinidad and Tobago
Website