Avi-spl

3 weeks ago

Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide level 1 technical support to ProAV, video conferencing, and unified communication clients. Act as front-line support using remote monitoring and management tools to detect, troubleshoot, resolve, document, and escalate incidents as needed. Help build a Center of Excellence for incident resolution to improve uptime and device adoption, including coordinating remote checkouts, RFB tests, and firmware/software upgrades.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide front-line technical support and service to restore functionality to client assets.
•Investigate, resolve, or escalate incidents, including responding to incidents detected through automated monitoring.
•Maintain incident queue management and document customer interactions promptly.
•Perform level 1 remote troubleshooting, remote checkouts, and RFB tests following system updates.
•Execute firmware and software upgrades for multimedia equipment and coordinate related checks with internal teams.

Key Requirements

•High school diploma (or equivalent); college degree preferred.
•Minimum 2 years of experience in the Audio/Visual or IT support industry.
•Fluent in English with excellent verbal and written communication skills.
•Ability to perform routine testing and problem diagnosis for audio visual technologies.
•Experience editing audio mixer software code to calibrate digital signal processor technology and troubleshoot echo/feedback.

Experience:Audio/VisualIT support

Education:High School

Skills:CommunicationEmpathyProfessionalismTeam collaborationIncident investigation

Languages:English

Tech Stack:ProAVVideo ConferencingUnified CommunicationRemote monitoringRemote managementAudio mixer softwareDigital signal processorFirmwareSoftware upgradesNetwork troubleshootingIP addressesRFB testsBlueprintsAudio/video flow diagrams

Company Brief

Avi-spl

Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn

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Avi-spl

3 weeks ago

Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide front-line technical support and service to restore functionality to client assets.
•Investigate, resolve, or escalate incidents, including responding to incidents detected through automated monitoring.
•Maintain incident queue management and document customer interactions promptly.
•Perform level 1 remote troubleshooting, remote checkouts, and RFB tests following system updates.
•Execute firmware and software upgrades for multimedia equipment and coordinate related checks with internal teams.

Key Requirements

•High school diploma (or equivalent); college degree preferred.
•Minimum 2 years of experience in the Audio/Visual or IT support industry.
•Fluent in English with excellent verbal and written communication skills.
•Ability to perform routine testing and problem diagnosis for audio visual technologies.
•Experience editing audio mixer software code to calibrate digital signal processor technology and troubleshoot echo/feedback.

Experience:Audio/VisualIT support

Education:High School

Skills:CommunicationEmpathyProfessionalismTeam collaborationIncident investigation

Languages:English

Company Brief

Avi-spl

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn