Manager, Customer Engineering (m/f/d)

Applied Materials
Dresden
Workplace: OnsiteFull timeEUR 76,000 - 104,500 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Leadership","Analytical skills","Problem-solving","Communication","Organizational skills"]

Lead and develop a customer engineering organization supporting a major semiconductor manufacturing facility in Dresden. Drive service operations across equipment installation, qualification, production ramp-up, and operational readiness, while owning safety, quality, productivity, and customer satisfaction metrics. Serve as a key leadership interface with strategic customer teams, manage complex technical escalations, and partner across Applied Materials functions to deliver continuous improvement, workforce planning, and uninterrupted fab operations.

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FursaFursa
Applied Materials
Applied Materials
1 day ago

Manager, Customer Engineering (m/f/d)

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead and develop a customer engineering organization supporting a major semiconductor manufacturing facility in Dresden. Drive service operations across equipment installation, qualification, production ramp-up, and operational readiness, while owning safety, quality, productivity, and customer satisfaction metrics. Serve as a key leadership interface with strategic customer teams, manage complex technical escalations, and partner across Applied Materials functions to deliver continuous improvement, workforce planning, and uninterrupted fab operations.
Location: Dresden
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Recruit, develop, coach, and inspire a team of Customer Engineers and technical professionals, building a culture focused on safety, customer success, and continuous improvement.
  • •Lead service operations through equipment installation, qualification, production ramp-up, and high-volume manufacturing phases for a major semiconductor fab startup.
  • •Own performance across safety, quality, productivity, equipment availability, and customer satisfaction; implement continuous improvement and manage parts availability and resource utilization.
  • •Serve as a key leadership interface with strategic semiconductor customers, driving customer success through proactive problem solving and technical/operational collaboration.
  • •Partner across Applied Materials teams to manage escalations, anticipate operational risks, and execute workforce planning, onboarding, certification, training, and readiness activities.
Travel: Medium travel

Pay and Benefits

Salary: EUR 76,000 - 104,500 annually
Perks:Additional AllowancePensionEquityLearning BudgetWellness Stipend

Key Requirements

  • •Degree, diploma, or equivalent technical qualification in Engineering, Electronics, Electromechanics, Physics, or a related discipline.
  • •5+ years of experience in a semiconductor equipment environment, service operations, field service manufacturing, equipment engineering, customer engineering, or similar technical operations.
  • •2+ years of people leadership experience developing high-performing teams.
  • •Hands-on technical knowledge of semiconductor manufacturing equipment, ideally front-end equipment.
  • •Fluency in English and demonstrated ability to lead through complexity and drive operational results.
Experience:5+ yearsSemiconductor equipmentService operationsField service manufacturingCustomer engineeringSemiconductor manufacturing
Skills:LeadershipAnalytical skillsProblem-solvingCommunicationOrganizational skills
Languages:EnglishGermanMandarin

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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