Senior Customer Success Manager

Coder
United States
Workplace: RemoteFull timeUSD 123,000 - 187,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["High EQ","Verbal communication","Technical writing","Relationship building","Problem-solving"]

Own onboarding and rollout plans for new customers, coordinating with Sales to deliver successful Coder implementations. Remove adoption barriers by understanding customer goals and providing tailored guidance. Identify expansion opportunities, manage renewals and forecasting, and serve as the primary escalation point. Monitor and report customer health and usage while partnering across Support and Product to resolve issues and share actionable feedback.

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FursaFursa
Coder
Coder
1 day ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own onboarding and rollout plans for new customers, coordinating with Sales to deliver successful Coder implementations. Remove adoption barriers by understanding customer goals and providing tailored guidance. Identify expansion opportunities, manage renewals and forecasting, and serve as the primary escalation point. Monitor and report customer health and usage while partnering across Support and Product to resolve issues and share actionable feedback.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own onboarding and rollout plans for new customers in coordination with Sales for a smooth implementation of Coder.
  • •Engage customers to understand goals, challenges, and use cases, and provide tailored recommendations to drive adoption.
  • •Identify expansion opportunities within existing accounts and partner with Sales on upsell and cross-sell motions.
  • •Oversee renewals and forecasting to ensure timely, successful commitments.
  • •Serve as primary point of contact for inquiries, issues, and escalations, and collaborate with internal teams to resolve them; monitor and report customer health and usage.

Pay and Benefits

Salary: USD 123,000 - 187,000 annually
Perks:EquityAnnual Bonus

Key Requirements

  • •3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred.
  • •Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC.
  • •Hands-on experience with Salesforce and other industry-standard CS platforms.
  • •Experience building strong relationships across executive, business, and technical stakeholders.
  • •Consistent internal advocacy for customers and ability to provide actionable feedback to Product and cross-functional teams.
Experience:3+ yearsSoftwareSaaSEnterpriseStartupDeveloper tools
Skills:High EQVerbal communicationTechnical writingRelationship buildingProblem-solving
Tech Stack:SalesforceCloud infrastructureDevOpsDeveloper toolsCoding agentsPlatform engineeringCI/CDSDLC

Company Brief

Coder
Provides self-hosted cloud development environments and enterprise tooling that centralize developer workspaces, improving security, onboarding, and developer productivity for organizations.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Austin, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor