3 days ago

Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead enterprise onboarding for Canva customers, partnering 1:1 for smooth, value-driven implementations. You’ll become a Canva product expert, guide complex setups like SSO/SAML, SCIM provisioning, and domain verification, and drive user adoption toward activation targets. You’ll co-build implementation processes across Enhanced and Premier motions and work with Customer Education and Product to improve the Help Center and overall product experience.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Become a Canva product expert and lead complex enterprise onboardings, including account configuration such as SSO/SAML, SCIM provisioning, and domain verification.
•Partner 1:1 with clients to develop tailored rollout frameworks aligned to Canva best practices and customer goals.
•Drive customer timelines and user adoption toward activation targets by aligning customer needs with Canva best practices.
•Co-build implementation processes and best practices for the Enhanced and Premier motions to ensure team success.
•Improve customer use cases by working with Customer Education and Product to enhance the Help Center and product experience.

Pay and Benefits

Salary: USD 124,000 - 160,000 annually

Equity and Bonus:Equity

Perks:EquityHealth Insurance401kParental LeaveWellness StipendPaid Leave

Key Requirements

•3-5+ years implementing SaaS or enterprise software for large, multi-region clients with consultative rollouts.
•Experience with enterprise identity and provisioning, including SSO/SAML, SCIM, domain verification, and admin/API configuration (or ability to learn quickly).
•Ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
•Strong customer focus with the ability to build relationships and deliver exceptional customer experiences.
•Confident stakeholder management with senior decision-makers and strong prioritization across multiple initiatives.

Experience:SaaSEnterprise software

Skills:Problem-solvingStakeholder managementCommunicationOrganizationPrioritization

Languages:English

Tech Stack:SSOSAMLSCIMDomain verificationAdmin configurationAPI configuration

Company Brief

Canva

Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Canva

3 days ago

Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Become a Canva product expert and lead complex enterprise onboardings, including account configuration such as SSO/SAML, SCIM provisioning, and domain verification.
•Partner 1:1 with clients to develop tailored rollout frameworks aligned to Canva best practices and customer goals.
•Drive customer timelines and user adoption toward activation targets by aligning customer needs with Canva best practices.
•Co-build implementation processes and best practices for the Enhanced and Premier motions to ensure team success.
•Improve customer use cases by working with Customer Education and Product to enhance the Help Center and product experience.

Pay and Benefits

Salary: USD 124,000 - 160,000 annually

Equity and Bonus:Equity

Perks:EquityHealth Insurance401kParental LeaveWellness StipendPaid Leave

Key Requirements

•3-5+ years implementing SaaS or enterprise software for large, multi-region clients with consultative rollouts.
•Experience with enterprise identity and provisioning, including SSO/SAML, SCIM, domain verification, and admin/API configuration (or ability to learn quickly).
•Ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
•Strong customer focus with the ability to build relationships and deliver exceptional customer experiences.
•Confident stakeholder management with senior decision-makers and strong prioritization across multiple initiatives.

Experience:SaaSEnterprise software

Skills:Problem-solvingStakeholder managementCommunicationOrganizationPrioritization

Languages:English

Tech Stack:SSOSAMLSCIMDomain verificationAdmin configurationAPI configuration

Company Brief

Canva

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor