Field Service Engineer 2 - Windsor, Colorado

Dell
Colorado
Workplace: RemoteFull timeUSD 74,000 - 96,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: associatesSkills: ["Customer communication","Presentation","Technical troubleshooting","Quality control","Collaboration"]

Support Dell customer deployments by performing installation, configuration, integration, maintenance, troubleshooting, and repair at client sites. Use technical field service skills to accelerate issue resolution, run QC checks for accuracy and repeatability, and package results for review. Collaborate with customers and product teams to resolve inputs, track tasks/versions/approvals in workflow tools, and maintain case repositories through template updates.

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FursaFursa
Dell
Dell
1 day ago

Field Service Engineer 2 - Windsor, Colorado

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support Dell customer deployments by performing installation, configuration, integration, maintenance, troubleshooting, and repair at client sites. Use technical field service skills to accelerate issue resolution, run QC checks for accuracy and repeatability, and package results for review. Collaborate with customers and product teams to resolve inputs, track tasks/versions/approvals in workflow tools, and maintain case repositories through template updates.
Location: Colorado
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Support installations, maintenance, and data collection to accelerate issue resolution at customer sites.
  • •Create and run tests under guidance, preparing setups and instrumentation.
  • •Perform QC checks on logs (units, references, metadata) and package results for review.
  • •Assist with template updates and maintenance of case repositories.
  • •Track tasks, versions, and approvals in workflow tools while collaborating with customers and product teams.

Pay and Benefits

Salary: USD 74,000 - 96,000 annually

Key Requirements

  • •5+ years of professional experience plus an Associate's degree in a technical discipline or an equivalent combination of experience and education.
  • •Experience delivering technical Field Services supporting hardware and software at client sites.
  • •Customer-facing experience, including successfully reporting and presenting to all levels of the organization.
  • •Experience working in locations with large, concentrated deployments of assets, including networking and Fiber.
  • •Ability to lift at least 50 lbs waist high to replace components on server stacks.
Experience:5+ years
Education:Associate's in technical discipline
Skills:Customer communicationPresentationTechnical troubleshootingQuality controlCollaboration
Certifications:Dell EMC Proven Professional Specialist Level (CPSD)Dell EMC Proven Professional Specialist Level (Server - PowerEdge)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA
Languages:US
Tech Stack:HardwareSoftwareNetworkingFiberServer stacksLogsWorkflow tools

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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