Universal Banker (Ahmedabad, GJ, IN, 380006)

HSBC
Ahmedabad
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organization","Collaboration","Customer orientation"]

Drive HSBC’s branch front-office customer experience by handling walk-in customers, implementing TCF principles to move beyond transactions into need-based sales, and supporting complaint resolution and escalations. Maintain branch and ATM hygiene, ensure operational standards and audit readiness, and help achieve KPIs through acquiring customers and promoting credit cards and general insurance, including referrals and cross-selling opportunities.

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FursaFursa
HSBC
HSBC
1 day ago

Universal Banker (Ahmedabad, GJ, IN, 380006)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Drive HSBC’s branch front-office customer experience by handling walk-in customers, implementing TCF principles to move beyond transactions into need-based sales, and supporting complaint resolution and escalations. Maintain branch and ATM hygiene, ensure operational standards and audit readiness, and help achieve KPIs through acquiring customers and promoting credit cards and general insurance, including referrals and cross-selling opportunities.
Location: Ahmedabad
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Deliver branch customer interface functions to achieve customer satisfaction and operational efficiency.
  • •Apply TCF principles in daily interactions, shifting from transaction processing to need-based sales.
  • •Maintain branch hygiene standards, including correct display of promotional materials and cleanliness of banking hall and ATMs.
  • •Manage customer complaints and escalations to ensure a positive customer experience.
  • •Achieve KPIs by acquiring new customers and promoting credit card and general insurance products, plus meeting referral and cross-selling targets.

Key Requirements

  • •Graduate degree.
  • •1–2 years of experience.
  • •Holistic understanding of branch operations and processes.
  • •Sound understanding of customer service requirements and operational standards.
  • •Awareness of AML risk and adherence to regulatory guidelines and internal AML & Sanction Policy; FEDAI, NISM (Demat), and IRDA preferred or to be obtained/transferred within 3–6 months.
Experience:1-2 yearsBankingWealthPremier banking
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizationCollaborationCustomer orientation
Certifications:FEDAINISM (Demat)IRDAAnti-Money Laundering (AML) and Sanctions training
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn