Senior Product Manager, Voice

Jobber
Toronto, Vancouver, Waterloo, Edmonton
Workplace: HybridFull timeUSD 145,900 - 197,400 annuallyFunction: Product ManagementSkills: ["Product strategy","Roadmap execution","Customer focus","Data synthesis","Collaboration"]

Lead the product strategy and execution for Jobber’s Voice AI communications offerings, with Receptionist as the primary focus. Drive the roadmap from early-adopter success to broad adoption by small service businesses, balancing near-term wins with long-term innovation. Synthesize customer, market, and regulatory insights into product decisions, prioritize user and business impact, and partner with domain experts across Voice AI, telephony, and communications to ship new capabilities that grow revenue.

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FursaFursa
Jobber
Jobber
2 days ago

Senior Product Manager, Voice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the product strategy and execution for Jobber’s Voice AI communications offerings, with Receptionist as the primary focus. Drive the roadmap from early-adopter success to broad adoption by small service businesses, balancing near-term wins with long-term innovation. Synthesize customer, market, and regulatory insights into product decisions, prioritize user and business impact, and partner with domain experts across Voice AI, telephony, and communications to ship new capabilities that grow revenue.
Location: Toronto, Vancouver, Waterloo, Edmonton
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Director level

Key Responsibilities

  • •Turn Receptionist from early adopters’ love into a daily reliance for the majority of Jobber customers.
  • •Define and execute the Receptionist and new Voice products roadmap, balancing short-term wins with long-term innovation.
  • •Understand small business owners and office managers and synthesize market, regulatory, and customer data into product decisions.
  • •Prioritize user and business impact so product choices drive value for small business customers.
  • •Collaborate with domain experts across Voice AI, telephony, and communications to launch best-in-class products.

Pay and Benefits

Salary: USD 145,900 - 197,400 annually
Perks:Health InsuranceRetirement MatchingEquity

Key Requirements

  • •Owned a revenue line (e.g., attach rate, pricing, or packaging) rather than relying only on engagement metrics.
  • •Shipped and improved a production LLM or ML feature or product.
  • •Have enough technical depth to partner in architectural conversations about models, prompts, and pipelines.
  • •Senior-level product management experience with evidence of shipping real things and driving long-term outcomes.
  • •Experience scaling products from 0 to 1 is highly desired (not required).
Experience:SaaSSMBHome servicesField servicesTelephonyContact center
Skills:Product strategyRoadmap executionCustomer focusData synthesisCollaboration
Tech Stack:Voice AILLMMLSIPIVRCall routingCarrier and number registrationTelephonyCommunicationsConversational products

Company Brief

Jobber
Provides cloud-based business management software for home and field service businesses to manage quoting, scheduling, invoicing, payments, and client communications, serving hundreds of thousands of service professionals worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Edmonton, Canada
Founded: 2011
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor