Fresha

4 weeks ago

Onboarding Account Manager (Vancouver)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own the onboarding lifecycle for beauty and wellness partners, coordinating pre-scopes, go-lives, and ongoing account management. You’ll split time between project delivery and relationship management, run quarterly business reviews, and help partners maximize value to drive monetization and retention while actively reducing churn. Working cross-functionally with commercial, marketing, and product teams, you’ll deliver a smooth transition from sale to successful go-live—using HubSpot and curated partner portfolios.

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own onboarding lifecycle: manage pre-scopes and go-lives to launch partners on the platform.
•Balance onboarding project management with ongoing account management (50/50).
•Build long-term relationships with a curated partner portfolio through regular contact and QBRs.
•Drive partner success by maximizing Fresha value to increase monetization and retention.
•Maintain structured, consistent engagement post-onboarding to reduce churn and collaborate cross-functionally for go-live success.

Pay and Benefits

Perks:Paid LeavePensionHealth InsuranceCounseling

Key Requirements

•2+ years of experience in account management, implementation, or customer success with a strong focus on onboarding and project management.
•Professional proficiency in French (written and spoken) is highly preferred.
•Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.
•Strong customer success mindset focused on partner outcomes beyond quota.
•Comfort in a high-volume SaaS environment and experience driving retention/monetization for an SMB portfolio is a plus.

Experience:2+ yearsSaaSSMB

Skills:Autonomous workProject managementRelationship buildingCustomer success mindsetOrganization

Languages:French

Tech Stack:HubSpotInstagramFacebookGooglePerkbox

Company Brief

Fresha

Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn

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Fresha

4 weeks ago

Onboarding Account Manager (Vancouver)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own onboarding lifecycle: manage pre-scopes and go-lives to launch partners on the platform.
•Balance onboarding project management with ongoing account management (50/50).
•Build long-term relationships with a curated partner portfolio through regular contact and QBRs.
•Drive partner success by maximizing Fresha value to increase monetization and retention.
•Maintain structured, consistent engagement post-onboarding to reduce churn and collaborate cross-functionally for go-live success.

Pay and Benefits

Perks:Paid LeavePensionHealth InsuranceCounseling

Key Requirements

•2+ years of experience in account management, implementation, or customer success with a strong focus on onboarding and project management.
•Professional proficiency in French (written and spoken) is highly preferred.
•Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.
•Strong customer success mindset focused on partner outcomes beyond quota.
•Comfort in a high-volume SaaS environment and experience driving retention/monetization for an SMB portfolio is a plus.

Experience:2+ yearsSaaSSMB

Skills:Autonomous workProject managementRelationship buildingCustomer success mindsetOrganization

Languages:French

Tech Stack:HubSpotInstagramFacebookGooglePerkbox

Company Brief

Fresha

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn