Remote Customer Service Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer-focused","Communication","Interpersonal skills","Problem-solving","Attention to detail"]

Serve as the first point of contact for customers, handling inquiries via phone and email with professionalism. Analyze customer needs, resolve issues or escalate complex cases, and schedule services as appropriate. Keep accurate records in the customer management system and coordinate dispatch of vehicles and personnel to customer sites. Build product and door-services knowledge to provide reliable information while maintaining a positive customer experience.

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FursaFursa
Qureos
Qureos
1 day ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inquiries via phone and email with professionalism. Analyze customer needs, resolve issues or escalate complex cases, and schedule services as appropriate. Keep accurate records in the customer management system and coordinate dispatch of vehicles and personnel to customer sites. Build product and door-services knowledge to provide reliable information while maintaining a positive customer experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Interact with customers via phone and email to address inquiries and provide service assistance.
  • •Identify and analyze customer needs, provide solutions, schedule services, and escalate complex issues to management.
  • •Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.
  • •Dispatch vehicles and coordinate personnel for customer requests based on location, urgency, and availability.
  • •Develop product and door-services knowledge to provide accurate information to customers.

Pay and Benefits

Perks:Health Insurance401kPaid HolidaysPaid Leave

Key Requirements

  • •High school diploma (AA/BA preferred).
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and decision-making abilities.
  • •Attention to detail and accurate data entry.
  • •Ability to work in a fast-paced environment and prioritize tasks.
Education:Bachelor's
Skills:Customer-focusedCommunicationInterpersonal skillsProblem-solvingAttention to detail
Tech Stack:Customer management system

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn