Prometric

2 years ago

Customer Service Representative - (PT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide customer service to test takers, end-user clients, and partner organizations for Paragon tests and instructional materials. Handle inquiries via email, telephone, and online chat, and process registrations, transfers, and cancellations. Support continuous improvement by refining delivery procedures and contributing input to updates of registration and reporting databases. Work two 8-hour shifts on weekends during defined PST hours with direction from the Customer Service Supervisor.

Location: Vancouver

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide comprehensive customer service to test takers via email, telephone, and online chat.
•Process customer requests, including registrations, transfers, and cancellations, in a timely manner.
•Promote consumption and delivery of Paragon tests and instructional materials to prospective test-takers and stakeholders.
•Refine procedures for effective delivery and implementation of Paragon tests and instructional materials.
•Provide input to updates of registration and reporting databases and track customer requests to improve customer service.

Pay and Benefits

Salary: 19 hourly

Key Requirements

•At least one year of customer service experience, preferably in a call centre environment.
•Sensitivity to inquiries from test takers for whom English is not their first language.
•Knowledge and experience with business and office procedures and their applications.
•Experience with computer business applications, including Windows Office (Excel, Word, Access) and email.
•Effective oral and written communication, interpersonal skills, problem solving, customer service, and organizational skills; must be eligible to work in Canada.

Experience:1+ yearsCustomer serviceCall centre

Skills:CommunicationInterpersonal skillsProblem solvingCustomer serviceOrganizational skillsAttention to detailTeamworkTactConfidentiality

Tech Stack:Windows OfficeExcelWordAccessEmailOnline chatTelephone

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Prometric

Website

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Prometric

2 years ago

Customer Service Representative - (PT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide comprehensive customer service to test takers via email, telephone, and online chat.
•Process customer requests, including registrations, transfers, and cancellations, in a timely manner.
•Promote consumption and delivery of Paragon tests and instructional materials to prospective test-takers and stakeholders.
•Refine procedures for effective delivery and implementation of Paragon tests and instructional materials.
•Provide input to updates of registration and reporting databases and track customer requests to improve customer service.

Pay and Benefits

Salary: 19 hourly

Key Requirements

•At least one year of customer service experience, preferably in a call centre environment.
•Sensitivity to inquiries from test takers for whom English is not their first language.
•Knowledge and experience with business and office procedures and their applications.
•Experience with computer business applications, including Windows Office (Excel, Word, Access) and email.
•Effective oral and written communication, interpersonal skills, problem solving, customer service, and organizational skills; must be eligible to work in Canada.

Experience:1+ yearsCustomer serviceCall centre

Skills:CommunicationInterpersonal skillsProblem solvingCustomer serviceOrganizational skillsAttention to detailTeamworkTactConfidentiality

Tech Stack:Windows OfficeExcelWordAccessEmailOnline chatTelephone

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Prometric

Website