DealHub.io

15 hours ago

Senior Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Resolve DealHub’s most complex, technically ambiguous, and escalated customer support cases worldwide. Provide expert application support across the DealHub platform, including configuration logic, workflow engines, and CRM integrations with Salesforce, HubSpot, and Microsoft Dynamics. Diagnose cross-system issues across APIs, data sync logic, and configuration layers, using advanced SQL to validate fixes. Serve as the internal technical go-to for challenging product and integration questions.

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own and resolve the most complex, technically ambiguous, and escalated support cases for customers worldwide.
•Provide expert application support on the DealHub platform, including configuration logic, workflow engines, and CRM integration behavior.
•Diagnose cross-system issues (DealHub, CRM, and third-party integrations) by tracing root cause across APIs, data sync logic, and configuration layers.
•Handle advanced cases via ticketing system and communicate with customers through email, phone, and video calls.
•Use advanced SQL to investigate data-layer issues, validate hypotheses, confirm fixes, and ensure tickets are fully solved with clear root-cause understanding.

Key Requirements

•Several years of hands-on experience as a Support Specialist in B2B SaaS, including the hardest tier of customer support cases.
•Advanced experience with CRM integrations and implementations, including reasoning about API behavior, data mapping, and sync logic.
•Deep familiarity with business applications and CRM platforms (e.g., Salesforce/HubSpot), including integration architecture.
•Strong SQL skills to investigate and validate data-layer issues independently.
•A bachelor’s degree in a relevant field and fluent English communication (written and verbal).

Experience:B2B SaaS

Education:Bachelor's in Information Technology / Information Systems

Skills:CommunicationCustomer-oriented approachProblem-solvingIndependenceTeamwork

Languages:English

Tech Stack:SQLAPISalesforceHubSpotMicrosoft Dynamics

Company Brief

DealHub.io

Provides an AI-powered quote-to-revenue platform (CPQ, DealRoom, subscription & usage billing) that automates and orchestrates pricing, quoting, contracts and revenue operations for enterprise GTM motions.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 2014

Glassdoor: 3.5

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

DealHub.io

15 hours ago

Senior Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own and resolve the most complex, technically ambiguous, and escalated support cases for customers worldwide.
•Provide expert application support on the DealHub platform, including configuration logic, workflow engines, and CRM integration behavior.
•Diagnose cross-system issues (DealHub, CRM, and third-party integrations) by tracing root cause across APIs, data sync logic, and configuration layers.
•Handle advanced cases via ticketing system and communicate with customers through email, phone, and video calls.
•Use advanced SQL to investigate data-layer issues, validate hypotheses, confirm fixes, and ensure tickets are fully solved with clear root-cause understanding.

Key Requirements

•Several years of hands-on experience as a Support Specialist in B2B SaaS, including the hardest tier of customer support cases.
•Advanced experience with CRM integrations and implementations, including reasoning about API behavior, data mapping, and sync logic.
•Deep familiarity with business applications and CRM platforms (e.g., Salesforce/HubSpot), including integration architecture.
•Strong SQL skills to investigate and validate data-layer issues independently.
•A bachelor’s degree in a relevant field and fluent English communication (written and verbal).

Experience:B2B SaaS

Education:Bachelor's in Information Technology / Information Systems

Skills:CommunicationCustomer-oriented approachProblem-solvingIndependenceTeamwork

Languages:English

Tech Stack:SQLAPISalesforceHubSpotMicrosoft Dynamics

Company Brief

DealHub.io

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 2014

Glassdoor: 3.5

Website LinkedIn Glassdoor