Sr. Specialist - AAGI A&H Customer Service - Call Center 1 (Bangkok, TH, 10330)

Allianz
Bangkok
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Coaching","Supervising","Presentation","Motivation","Influencing","Negotiating","Communication","Customer service mindset","Self-motivated"]

Provide after-sale customer service as a first point of contact, handling inquiries, resolving problems, fulfilling requests, and maintaining customer records. Lead and supervise the call center team to manage complaints, escalate difficult cases, monitor performance against service targets, and ensure SLA and service quality. Coach agents, assign incoming calls/cases, coordinate with other departments, and support continuous improvements and customer satisfaction.

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FursaFursa
Allianz
Allianz
2 days ago

Sr. Specialist - AAGI A&H Customer Service - Call Center 1 (Bangkok, TH, 10330)

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Last checked: 17 hours agoStatus: Live

Job Summary

Provide after-sale customer service as a first point of contact, handling inquiries, resolving problems, fulfilling requests, and maintaining customer records. Lead and supervise the call center team to manage complaints, escalate difficult cases, monitor performance against service targets, and ensure SLA and service quality. Coach agents, assign incoming calls/cases, coordinate with other departments, and support continuous improvements and customer satisfaction.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Provide after-sale service as the first line of contact by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining databases.
  • •Lead and supervise customer service activities, handling complaints and escalated issues to ensure customer satisfaction and support growth.
  • •Handle difficult and special calls, and follow up with other departments for problem solving or information sharing.
  • •Monitor team performance and achieve customer service targets while ensuring SLA and service quality meet standards.
  • •Manage daily call center operations, monitor incoming cases/calls and job assignment, and communicate with the team to drive continuous improvement.

Key Requirements

  • •Graduated degree in marketing, business administration, economics or a related field.
  • •Minimum 5 years in customer service with at least 2 years in managerial level, call centre, and related fields.
  • •Good communications skills in both written and spoken Thai and English.
  • •Excellent customer service mind and self-motivated attitude.
  • •Good computer knowledge including Microsoft Word/Excel and database management, with data management familiarity (insurance knowledge is an advantage).
Education:Bachelor's
Skills:CoachingSupervisingPresentationMotivationInfluencingNegotiatingCommunicationCustomer service mindsetSelf-motivated
Languages:ThaiEnglish
Tech Stack:Microsoft WordMicrosoft ExcelDatabase managementData managementChatGPTCoPilot365

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn