Technical Product Support Engineer III

Applied Materials
United States
Workplace: OnsiteFull timeUSD 96,000 - 132,000 annuallyFunction: Communications, PR & CommunitySkills: ["Problem-solving","Judgment","Communication","Consensus-building","Leadership"]

Provide technical product support for a specific customer, serving as the escalation focal point between customer teams and internal engineering. Own installation, operation, calibration, service, and testing support across Alpha Site and Beta Site environments, including generating and reviewing ECO documentation and system performance metrics (e.g., MTBF/MTBI/availability). Create and present technical improvement documentation, ensure field implementation, and support GPS-related deliverables.

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FursaFursa
Applied Materials
Applied Materials
5 days ago

Technical Product Support Engineer III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical product support for a specific customer, serving as the escalation focal point between customer teams and internal engineering. Own installation, operation, calibration, service, and testing support across Alpha Site and Beta Site environments, including generating and reviewing ECO documentation and system performance metrics (e.g., MTBF/MTBI/availability). Create and present technical improvement documentation, ensure field implementation, and support GPS-related deliverables.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
  • •Serve as intermediary/field escalation focal point by providing technical support and documentation to field engineers, technicians, and product support personnel diagnosing and debugging equipment.
  • •Deliver Alpha Site support and Beta Site support for new hardware, process, software, or customer tool installation, operation, calibration, service, and testing.
  • •Initiate and review ECOs, ensure data supports fixes, follow up with field communication, and generate/present system performance data (e.g., MTBF, MTBI, availability).
  • •Support GPS documentation (e.g., CENs and BKMs), create/review technical improvement and support plan documentation, and ensure field implementation while presenting at customer level.
Travel: Medium travel

Pay and Benefits

Salary: USD 96,000 - 132,000 annually

Key Requirements

  • •Own technical support responsibilities for escalations, fleet performance, system installations, improvement programs, and upgrades for a specific customer.
  • •Demonstrate conceptual and practical expertise in the discipline and basic knowledge of related disciplines.
  • •Solve complex problems and apply judgment based on analysis of multiple information sources.
  • •Explain difficult or sensitive information and work to build consensus with technical stakeholders.
  • •Act as a resource for colleagues with less experience and may lead small projects with manageable risks.
Experience:SemiconductorsManufacturingTesting
Skills:Problem-solvingJudgmentCommunicationConsensus-buildingLeadership

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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