AVP, Account Manager

Synchrony
United States
Workplace: HybridFull timeUSD 75,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Strategic thinking","Managing priorities"]

Lead customer relationships for Versatile Credit’s Health & Wellness accounts, serving as the primary point of contact to drive satisfaction, retention, and value. Use product and customer insights to position solutions, educate users, and support adoption through onboarding and ongoing engagement. Partner with internal Support and Technology teams to resolve issues, improve outcomes, and conduct business reviews using key customer metrics.

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FursaFursa
Synchrony
Synchrony
1 day ago

AVP, Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead customer relationships for Versatile Credit’s Health & Wellness accounts, serving as the primary point of contact to drive satisfaction, retention, and value. Use product and customer insights to position solutions, educate users, and support adoption through onboarding and ongoing engagement. Partner with internal Support and Technology teams to resolve issues, improve outcomes, and conduct business reviews using key customer metrics.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Serve as the primary point of contact for assigned customers and build/maintain strong relationships.
  • •Understand customer business needs and objectives to position products/services and drive value.
  • •Bridge assigned accounts with internal Support and Technology teams to raise concerns, identify solutions, and drive improvements.
  • •Train and onboard new customers so they can use products/services effectively.
  • •Conduct business reviews using customer health indicators and track/report satisfaction, retention, and revenue growth metrics.

Pay and Benefits

Salary: USD 75,000 - 130,000 annually
Perks:Annual BonusRemote Work

Key Requirements

  • •3+ years in a customer-facing role such as customer success or account management, preferably in the Health & Wellness industry.
  • •Strong communication and interpersonal skills to build rapport and trust with customers.
  • •Excellent problem-solving skills and ability to think strategically.
  • •Experience with CRM software (e.g., Salesforce) and other customer success tools (preferred).
  • •Ability and willingness to travel for business as required.
Experience:3+ yearsHealth & Wellness
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingStrategic thinkingManaging priorities
Tech Stack:SalesforceCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Synchrony
Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stamford, United States
Founded: 2003
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn