Mastercard

3 weeks ago

Specialist, Contact Center (Trilingual)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Tri-lingual specialist in a Mastercard Contact Center handling customer inquiries while ensuring security and confidentiality. Adheres to Mastercard security policies, completes mandatory trainings, and collaborates with teams to deliver a secure and efficient customer experience. Engages in tri-language support, documentation, and escalation as needed to protect information assets.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide tri-language customer support in the contact center, addressing inquiries and requests.
•Ensure confidentiality and integrity of information accessed in accordance with Mastercard policies.
•Follow security trainings and policies, maintaining compliance with corporate standards.
•Document interactions accurately and escalate issues as needed.
•Report any suspected information security violations or breaches.

Key Requirements

•Tri-lingual proficiency (Spanish, English, and a third language).
•Strong communication and customer service skills.
•Ability to handle sensitive information and follow security policies.
•Comfort working in a fast-paced contact center environment.
•Commitment to completing mandatory security trainings.

Experience:PaymentsCustomer support

Skills:CommunicationCustomer service

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 weeks ago

Specialist, Contact Center (Trilingual)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide tri-language customer support in the contact center, addressing inquiries and requests.
•Ensure confidentiality and integrity of information accessed in accordance with Mastercard policies.
•Follow security trainings and policies, maintaining compliance with corporate standards.
•Document interactions accurately and escalate issues as needed.
•Report any suspected information security violations or breaches.

Key Requirements

•Tri-lingual proficiency (Spanish, English, and a third language).
•Strong communication and customer service skills.
•Ability to handle sensitive information and follow security policies.
•Comfort working in a fast-paced contact center environment.
•Commitment to completing mandatory security trainings.

Experience:PaymentsCustomer support

Skills:CommunicationCustomer service

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor