Manager, Customer Engineer

Applied Materials
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Problem-solving","Communication","Training","Cross-functional influence"]

Lead the Customer Engineering team to deliver service excellence for semiconductor and display manufacturing equipment. Forecast and manage financial, manpower, and operational needs for startup, warranty, and service agreements; oversee local inventories and RMA processes; maintain DSO and cost reserves. Ensure uptime and customer satisfaction through escalation, quality improvement, and safety practices. Recruit, interview, and train customer engineers while developing CE skills and managerial talent.

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Applied Materials
Applied Materials
2 months ago

Manager, Customer Engineer

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the Customer Engineering team to deliver service excellence for semiconductor and display manufacturing equipment. Forecast and manage financial, manpower, and operational needs for startup, warranty, and service agreements; oversee local inventories and RMA processes; maintain DSO and cost reserves. Ensure uptime and customer satisfaction through escalation, quality improvement, and safety practices. Recruit, interview, and train customer engineers while developing CE skills and managerial talent.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Forecast financial, manpower, and operational requirements for startups, warranty, and service agreements.
  • •Identify and pursue service agreement business in coordination with marketing and sales.
  • •Manage startups for time and cost requirements, including local inventories and RMA procedures.
  • •Maintain DSO, manage reserve-based startup and warranty costs, and ensure guaranteed uptime and other parameters sold to customers.
  • •Lead and develop customer engineers: interviews, hires, training, safety practices, and escalation reporting to restore service quickly.

Key Requirements

  • •Forecast financial, manpower, and operational requirements for service agreements, startups, and warranty activities.
  • •Manage startup and warranty costs, including reserves, and maintain DSO according to goals.
  • •Oversee local inventories and RMA procedures for service operations.
  • •Maintain customer satisfaction by ensuring system performance and guaranteed uptime parameters.
  • •Demonstrate leadership through interviewing, hiring, training, and developing customer engineers.
Skills:LeadershipProblem-solvingCommunicationTrainingCross-functional influence
Tech Stack:AutoCADAgileAutomationChemical Vapor DepositionAvailability

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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