Incident Manager

Cisco
Bengaluru
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Troubleshooting","Analytical thinking","Communication","Stakeholder management","Calm leadership"]

Lead P1/P2 and major incidents for Cisco IQ and Managed Services in a 24x7 environment. Coordinate incident bridges across engineering, delivery, operations, and partners, driving assessment, diagnosis, troubleshooting, and resolution across network, compute, virtualization, cloud, and software. Use ServiceNow, Splunk, Ansible, and Cisco technologies to monitor, automate, and improve reliability through proactive problem management, RCA, and continuous service enhancements.

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FursaFursa
Cisco
Cisco
20 hours ago

Incident Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead P1/P2 and major incidents for Cisco IQ and Managed Services in a 24x7 environment. Coordinate incident bridges across engineering, delivery, operations, and partners, driving assessment, diagnosis, troubleshooting, and resolution across network, compute, virtualization, cloud, and software. Use ServiceNow, Splunk, Ansible, and Cisco technologies to monitor, automate, and improve reliability through proactive problem management, RCA, and continuous service enhancements.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Lead P1/P2 and major incidents in a 24x7 operational environment, ensuring timely communication, escalation, and resolution.
  • •Own and facilitate major incident bridges, coordinating engineering, delivery, operations, and partner teams.
  • •Lead incident assessment, diagnosis, troubleshooting, and resolution across network, compute, virtualization, cloud, and software environments.
  • •Partner with internal teams and external partners to drive effective incident response and maintain accurate incident documentation.
  • •Drive reliability improvements through monitoring, automation, proactive problem management, RCA, and continuous improvement.

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
  • •Experience in Incident Management / Major Incident Management within a 24x7 operations environment.
  • •Proven experience leading P1/P2 incidents and high-priority incident bridges.
  • •Strong understanding of ITIL / ITSM, including Incident and Problem Management.
  • •Hands-on experience with tools such as ServiceNow, Splunk, Ansible (or equivalent) and technical understanding of networking, virtualization, and cloud environments.
Education:Bachelor's in Computer Science, Information Technology, Engineering, or a related technical field
Skills:TroubleshootingAnalytical thinkingCommunicationStakeholder managementCalm leadership
Certifications:ITIL
Tech Stack:ServiceNowSplunkAnsibleCiscoAWSAzureGoogle CloudLinuxITILITSMVirtualizationMySQLPython

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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