Agent Experience Coordinator

Compass
United States
Workplace: OnsiteFull timeUSD 24 - 26 hourlyFunction: Executive & General ManagementSkills: ["Customer focus","Listening","Empathy","Problem-solving","Communication","Attention to detail","Organization","Adaptability","Teamwork"]

Serve as the first point of contact in the office, welcoming guests, answering calls, managing mail, and maintaining office standards. Provide 1:1 customer support to help agents adopt Compass technology, troubleshoot basic tech issues, and support marketing requests using templates. Collaborate with the broader agent experience team to relay feedback, assist with administrative tasks, and help organize office events.

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Compass
Compass
1 day ago

Agent Experience Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact in the office, welcoming guests, answering calls, managing mail, and maintaining office standards. Provide 1:1 customer support to help agents adopt Compass technology, troubleshoot basic tech issues, and support marketing requests using templates. Collaborate with the broader agent experience team to relay feedback, assist with administrative tasks, and help organize office events.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and serve as the face of the office, including answering the phone line and handling mail distribution.
  • •Maintain office appearance and organization, manage supply inventory, and escalate facilities issues.
  • •Provide 1:1 support to help customers adopt Compass technology and adjacent services.
  • •Assist with basic marketing support, including answering questions and creating collateral from templates.
  • •Perform administrative support and troubleshoot basic technology issues (e.g., devices, printers, conference room hardware, enterprise systems).

Pay and Benefits

Salary: USD 24 - 26 hourly
Perks:Paid LeaveParental LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

  • •1-2 years of previous experience in customer service, office management, hospitality, or operations.
  • •Ability to work in the office during standard operating hours.
  • •Great listening skills and empathy for customers’ pain points.
  • •Strong verbal and written communication skills.
  • •Meticulous attention to detail and strong problem-solving skills with the ability to adapt quickly.
Experience:Customer serviceOffice managementHospitalityOperationsReal estate
Skills:Customer focusListeningEmpathyProblem-solvingCommunicationAttention to detailOrganizationAdaptabilityTeamwork
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn