Customer Service Representative

Sutherland
Cairo
Workplace: OnsiteFull time17,300+Function: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Interpersonal skills","Customer service","Customer experience"]

Customer Service Representative role on-site in Cairo, Egypt, focusing on managing inbound/outbound customer interactions, resolving inquiries, and enhancing customer experience while maintaining high service standards. Requires fluent English, strong communication and problem-solving skills, and a passion for delivering exceptional customer experiences within a telecommunications context.

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Sutherland
Sutherland
4 months ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Customer Service Representative role on-site in Cairo, Egypt, focusing on managing inbound/outbound customer interactions, resolving inquiries, and enhancing customer experience while maintaining high service standards. Requires fluent English, strong communication and problem-solving skills, and a passion for delivering exceptional customer experiences within a telecommunications context.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage inbound and outbound customer interactions to provide support and resolve inquiries.
  • •Maintain high customer service standards and strive to improve customer experience.
  • •Communicate clearly and empathetically with customers to ensure satisfaction and retention.
  • •Collaborate with teammates to identify opportunities to enhance customer experience.
  • •Adhere to on-site procedures in Cairo, Egypt, and contribute to meeting KPIs.

Pay and Benefits

Salary: 17,300
Perks:Social InsuranceHealth Insurance

Key Requirements

  • •Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction.
  • •Ability to enhance Customer Experience and maintain high Customer Service standards.
  • •Strong communication, problem-solving, and interpersonal skills.
  • •Ability to work on-site in Cairo, Egypt, with a passion for delivering exceptional customer experiences.
  • •Fluency in English.
Experience:Telecommunications
Skills:CommunicationProblem-solvingInterpersonal skillsCustomer serviceCustomer experience
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor