Customer Success Manager, Enterprise (Missouri Valley)

Abnormal AI
United States
Workplace: RemoteFull timeUSD 119,040 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship-building","Stakeholder management","Analytical thinking","Communication","Problem-solving"]

Own the customer relationship for assigned enterprise accounts, driving successful onboarding, adoption, and ongoing value delivery. Serve as the primary point of contact, lead QBRs/EBRs to communicate ROI and success metrics, and tailor recommendations based on customer goals and challenges. Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales to resolve issues, share insights, and improve retention and expansion.

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FursaFursa
Abnormal AI
Abnormal AI
3 days ago

Customer Success Manager, Enterprise (Missouri Valley)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the customer relationship for assigned enterprise accounts, driving successful onboarding, adoption, and ongoing value delivery. Serve as the primary point of contact, lead QBRs/EBRs to communicate ROI and success metrics, and tailor recommendations based on customer goals and challenges. Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales to resolve issues, share insights, and improve retention and expansion.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning.
  • •Deliver regular business reviews (QBRs/EBRs) that communicate ROI and align on success metrics to support retention and expansion.
  • •Promote awareness and usage of key platform features through ongoing education, identifying opportunities for expanded adoption.
  • •Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales to resolve issues.
  • •Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction.

Pay and Benefits

Salary: USD 119,040 - 140,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles.
  • •Proven ability to manage large customer portfolios and build executive-level relationships.
  • •Excellent communication, presentation, and organizational skills for strategic and technical conversations.
  • •Experience resolving escalations while maintaining a positive customer experience.
  • •Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.
Experience:5+ yearsEnterprise SaaS
Education:Bachelor's in Computer Science, Engineering, or related technical discipline
Skills:Relationship-buildingStakeholder managementAnalytical thinkingCommunicationProblem-solving
Languages:English
Tech Stack:SalesforceJira

Company Brief

Abnormal AI
Provides AI-powered email security and human behavior analysis to detect phishing, business email compromise, and account takeover attacks. The platform helps organizations protect employees and communications across cloud email and collaboration tools.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn