NTT

3 weeks ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Handle inbound calls for existing and potential customers, covering standard credit card inquiries, transactions, and account maintenance. Provide courteous, professional Tier 1/2 online support, identify customer needs, analyze details, and take appropriate next steps. Follow escalation procedures on first contact, keep program and business information current, accurately document transactions, and meet service level and call quality expectations in a fast-paced onsite environment.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage inbound customer calls for credit card inquiries, transactions, and account maintenance.
•Provide pleasant, courteous, professional responses to customer inquiries.
•Identify customer needs, read/update customer information in systems, and take next steps based on inquiry type.
•Follow established escalation procedures when mitigating complaints or escalations on first contact.
•Complete required documentation and end calls with all required activity to fulfill customer requests.

Key Requirements

•Excellent communication skills (verbal and written).
•Fluent English.
•Analytical and problem-solving skills with ability to work within time constraints.
•Working knowledge of PCs and strong keyboarding skills (min 25 wpm with 95% accuracy).
•Experience working in a call center customer service role; prior financial services experience is an asset.

Experience:Call centerCustomer serviceFinancial services

Skills:CommunicationProblem-solvingTeamworkTime managementCustomer empathyJudgment

Languages:English

Tech Stack:PCs

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT