Strategic Implementation Manager

Canva
Austin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Stakeholder management","Customer focus","Project management","Prioritization"]

Lead enterprise onboarding for Canva Enterprise, partnering with strategic customers for 3–4 month implementations. You’ll become a Canva product expert, drive value realization through product configuration, tailored training, and adoption-focused rollouts. Own customer timelines and engagement targets, co-build implementation processes, and collaborate with Customer Education and Product teams to improve the Help Center and overall product experience.

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Canva
Canva
2 days ago

Strategic Implementation Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead enterprise onboarding for Canva Enterprise, partnering with strategic customers for 3–4 month implementations. You’ll become a Canva product expert, drive value realization through product configuration, tailored training, and adoption-focused rollouts. Own customer timelines and engagement targets, co-build implementation processes, and collaborate with Customer Education and Product teams to improve the Help Center and overall product experience.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Become a Canva product expert within 30 days and lead complex enterprise onboardings to ensure customers realize the full value of Canva.
  • •Partner 1:1 with clients to develop tailored rollout frameworks aligned with Canva best practices and each customer’s goals.
  • •Drive customer timelines and product adoption by aligning customer needs to Canva best practices and increasing product engagement.
  • •Co-build implementation processes and refine best practices to support team success.
  • •Understand customer use cases and collaborate with Customer Education and Product to improve the Help Center and product experience.

Pay and Benefits

Perks:EquityHealth Insurance401kParental LeaveWellness Stipend

Key Requirements

  • •5+ years implementing SaaS or enterprise software for large, multi-region clients, including strategic and complex rollouts.
  • •Proven ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
  • •Strong customer focus, including building relationships and delivering exceptional customer experiences.
  • •Creative problem-solving skills and curiosity to understand the underlying “why” behind customer needs.
  • •Confident stakeholder management with senior decision-makers and ability to drive alignment across teams.
Experience:SaaSEnterprise software
Skills:Problem-solvingStakeholder managementCustomer focusProject managementPrioritization
Languages:English

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor