Sutherland

1 month ago

Cloud Project Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead major operational initiatives to reduce mean time to mitigate (MTTM), improve service resilience, and drive cross-functional execution across Cloud Operations, Support, SRE, Engineering, and Product. Own end-to-end project delivery, governance, and metrics to deliver measurable reliability improvements in a global, enterprise SaaS environment.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Own and drive end-to-end operational improvement initiatives from discovery through execution, validation, and closure.
•Lead cross-functional initiatives involving Cloud Operations, Support, SRE, Engineering, R&D, Product, and customer-facing teams.
•Manage major problem-management workstreams focused on reducing incident volume, improving mitigation time, and preventing repeat failures.
•Build and manage detailed project plans, timelines, milestones, dependencies, risks, and action registers.
•Drive accountability across teams to ensure operational initiatives are completed on time and deliver measurable business outcomes.

Key Requirements

•8–12 years of IT industry experience, preferably in enterprise SaaS, cloud operations, infrastructure, support, or technology delivery
•Minimum 5 years of hands-on project management experience leading complex technical or operational initiatives
•Strong background in problem management, incident management, operational excellence, or service reliability improvement
•Proven ability to lead major initiatives across diverse technology and operations teams
•PMP, PRINCE2, ITIL, or equivalent certification preferred

Experience:8-12 yearsEnterprise SaaSCloud

Education:Bachelor's

Skills:CommunicationLeadershipProblem solving

Certifications:PMPPRINCE2ITIL

Languages:English

Tech Stack:ServiceNowJiraConfluencePower BIGrafanaITIL

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

1 month ago

Cloud Project Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Own and drive end-to-end operational improvement initiatives from discovery through execution, validation, and closure.
•Lead cross-functional initiatives involving Cloud Operations, Support, SRE, Engineering, R&D, Product, and customer-facing teams.
•Manage major problem-management workstreams focused on reducing incident volume, improving mitigation time, and preventing repeat failures.
•Build and manage detailed project plans, timelines, milestones, dependencies, risks, and action registers.
•Drive accountability across teams to ensure operational initiatives are completed on time and deliver measurable business outcomes.

Key Requirements

•8–12 years of IT industry experience, preferably in enterprise SaaS, cloud operations, infrastructure, support, or technology delivery
•Minimum 5 years of hands-on project management experience leading complex technical or operational initiatives
•Strong background in problem management, incident management, operational excellence, or service reliability improvement
•Proven ability to lead major initiatives across diverse technology and operations teams
•PMP, PRINCE2, ITIL, or equivalent certification preferred

Experience:8-12 yearsEnterprise SaaSCloud

Education:Bachelor's

Skills:CommunicationLeadershipProblem solving

Certifications:PMPPRINCE2ITIL

Languages:English

Tech Stack:ServiceNowJiraConfluencePower BIGrafanaITIL

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor