Partner SE Deployment Manager

Glean
San Francisco, Mountain View
Workplace: HybridFull timeUSD 209,000 - 300,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Cross-functional communication","Stakeholder influence","Data-informed decision-making","Process design","Hands-on leadership"]

Build and operationalize the partner services motion that enables qualified partners to deliver successful customer outcomes with Glean. Own the operating model, partner maturity path, delivery standards, escalation mechanisms, and feedback loops. Lead through real engagements to develop delivery capability via enablement, coaching, and reusable playbooks, while partnering with cross-functional teams to improve delivery quality, adoption, outcomes, and measurement using an AI-first mindset.

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Glean
Glean
3 days ago

Partner SE Deployment Manager

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Last checked: 21 minutes agoStatus: Live

Job Summary

Build and operationalize the partner services motion that enables qualified partners to deliver successful customer outcomes with Glean. Own the operating model, partner maturity path, delivery standards, escalation mechanisms, and feedback loops. Lead through real engagements to develop delivery capability via enablement, coaching, and reusable playbooks, while partnering with cross-functional teams to improve delivery quality, adoption, outcomes, and measurement using an AI-first mindset.
Location: San Francisco, Mountain View
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Build the partner services operating model, including engagement paths, roles and responsibilities, governance, quality controls, escalation mechanisms, and feedback loops.
  • •Establish a partner maturity path from initial preparation to guided delivery and independent customer delivery.
  • •Work with partners and customer-facing teams to develop delivery capability through real engagements, enablement, coaching, and reusable playbooks.
  • •Define accountability across Glean, partners, and customers for implementation, adoption, outcomes, and ongoing support.
  • •Partner cross-functionally to improve partner delivery and establish measures for participation, delivery quality, and customer outcomes, adoption, consumption, and expansion.
Travel: Medium travel

Pay and Benefits

Salary: USD 209,000 - 300,000 annually
Perks:Health InsuranceVisionDental401kLearning BudgetWellness StipendHome OfficeMeal AllowanceAnnual Education

Key Requirements

  • •Experience building or scaling a professional services, consulting, delivery, or partner-led services practice in an enterprise SaaS, technology, or consulting environment.
  • •Experience managing services operations such as delivery quality, capacity, utilization, profitability, governance, or escalations.
  • •Create lightweight, repeatable processes and operating mechanisms in an early-stage, fast-growing, or ambiguous environment.
  • •Develop partner or delivery-team capability through customer work, coaching, enablement, or structured readiness programs.
  • •Strong technical credibility across enterprise applications, integrations, cloud platforms, APIs, or AI solutions, with judgment to evaluate approaches and guide escalations.
Experience:Enterprise SaaSTechnologyConsultingProfessional servicesPartner-led services
Skills:Cross-functional communicationStakeholder influenceData-informed decision-makingProcess designHands-on leadership
Languages:English
Tech Stack:AILLMsAPIsEnterprise applicationsIntegrationsCloud platformsMicrosoft TeamsZoomServiceNowZendeskGitHub

Company Brief

Glean
Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn