Customer Success Manager - Commerce cloud - Spanish speaker

Salesforce
Dublin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7-10 yearsSkills: ["Consulting","Trusted advisor","Executive communication","Risk mitigation","Objection handling"]

Partner with customers to accelerate business value and return on their Salesforce investment. Use Salesforce’s Customer Success Methodology to understand goals, recommend actions, and develop comprehensive adoption paths. Build executive-level relationships across IT and business leaders, evangelize Salesforce capabilities across Clouds, and proactively mitigate risks. Apply hands-on platform knowledge to align product and roadmap priorities, communicate relevant changes, and recommend services when needed.

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FursaFursa
Salesforce
Salesforce
1 day ago

Customer Success Manager - Commerce cloud - Spanish speaker

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Last checked: 12 hours agoStatus: Live

Job Summary

Partner with customers to accelerate business value and return on their Salesforce investment. Use Salesforce’s Customer Success Methodology to understand goals, recommend actions, and develop comprehensive adoption paths. Build executive-level relationships across IT and business leaders, evangelize Salesforce capabilities across Clouds, and proactively mitigate risks. Apply hands-on platform knowledge to align product and roadmap priorities, communicate relevant changes, and recommend services when needed.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Use the Customer Success Methodology to understand goals, assess capabilities, and recommend steps to achieve business and technology objectives.
  • •Develop knowledge of customers’ Salesforce implementations and evangelize Salesforce capabilities across Clouds.
  • •Guide organizational strategy, governance, and change management processes aligned to customer needs.
  • •Apply hands-on Salesforce product and platform capabilities to customer business priorities and roadmaps.
  • •Proactively identify risks, create adoption paths and enablement plans, and communicate product updates such as changes, degradations, outages, and end-of-life information.

Key Requirements

  • •7-10 years of relevant industry expertise as an experienced professional.
  • •In-depth knowledge in one or more lines of business, with a specific cloud or industry focus.
  • •Strong consulting skills with results as a trusted advisor driving customer business value.
  • •Ability to lead influential C-level conversations, facilitate difficult discussions, and handle objections.
  • •Fluency in Spanish & English is required.
Experience:7-10 yearsEnterprise softwareCustomer successSalesforceE-commerce
Skills:ConsultingTrusted advisorExecutive communicationRisk mitigationObjection handling
Languages:SpanishEnglish
Tech Stack:SalesforceCommerce CloudSalesforce platformAgentforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor