DDP Customer Support Technician

Applied Materials
South Korea
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service orientation","Safety awareness","Ability to follow procedures","Problem solving"]

Support customers through Tier I procedures including preventative maintenance and wet-cleans, performing routine kit management work like disassembling, cleaning, and rebuilding kits. Learn basic diagnostic techniques using documentation and test equipment, and resolve standard technical issues while escalating to senior engineers for corrective maintenance. Provide professional customer-facing support, follow IP guidelines, and consistently comply with safety procedures in a physically demanding, clean-room environment.

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Applied Materials
Applied Materials
4 days ago

DDP Customer Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support customers through Tier I procedures including preventative maintenance and wet-cleans, performing routine kit management work like disassembling, cleaning, and rebuilding kits. Learn basic diagnostic techniques using documentation and test equipment, and resolve standard technical issues while escalating to senior engineers for corrective maintenance. Provide professional customer-facing support, follow IP guidelines, and consistently comply with safety procedures in a physically demanding, clean-room environment.
Location: South Korea
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Perform Tier I procedures including preventative maintenance and wet-cleans, seeking assistance when needed.
  • •Support corrective maintenance by assisting senior engineers as required.
  • •Manage kits by disassembling, cleaning, and rebuilding them to maintain quality.
  • •Use documentation and test equipment to learn and apply basic diagnostic techniques and resolve standard technical problems.
  • •Represent the company to customers professionally, maintain an orderly work area, and comply with safety procedures and IP guidelines.
Travel: Low travel

Key Requirements

  • •Perform Tier I procedures, preventative maintenance, and wet-cleans with assistance when needed.
  • •Assist senior engineers with corrective maintenance as required.
  • •Disassemble, clean, and rebuild kits as part of kit management quality work.
  • •Learn and apply basic diagnostic techniques using documentation and test equipment.
  • •Follow safety procedures, IP guidelines, and use required clean-room PPE.
Skills:CommunicationCustomer service orientationSafety awarenessAbility to follow proceduresProblem solving

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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