Technical Account Manager - Retail, Travel, Logistics

UiPath
Toronto, Vancouver, Montreal, Calgary, Ottawa, Indiana, Tennessee, Florida, Arkansas, Georgia, Michigan, Texas
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Diplomacy","Analytical problem-solving","Communication","Stakeholder management","Self-motivation"]

Own technical relationships with retail, travel, and logistics customers, guiding their journey from traditional RPA/BPA to intelligent, agentic automation. Drive UiPath platform adoption by translating utilization insights into engagement, expansion, and renewal outcomes. Plan installations/upgrades, troubleshoot AI-enabled automation components, perform design/code reviews and technical health checks, and collaborate with product support to close escalated incidents. Work across technical and business stakeholders to deliver measurable business value.

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UiPath
UiPath
1 month ago

Technical Account Manager - Retail, Travel, Logistics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own technical relationships with retail, travel, and logistics customers, guiding their journey from traditional RPA/BPA to intelligent, agentic automation. Drive UiPath platform adoption by translating utilization insights into engagement, expansion, and renewal outcomes. Plan installations/upgrades, troubleshoot AI-enabled automation components, perform design/code reviews and technical health checks, and collaborate with product support to close escalated incidents. Work across technical and business stakeholders to deliver measurable business value.
Location: Toronto, Vancouver, Montreal, Calgary, Ottawa, Indiana, Tennessee, Florida, Arkansas, Georgia, Michigan, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide embedded technical advisory to guide customers’ technical maturity and transformation from RPA/BPA to agentic automation.
  • •Drive platform adoption and usage by partnering with Customer Success and Sales to turn utilization trends into engagement and expansion plans.
  • •Plan and troubleshoot UiPath platform infrastructure, installation and upgrades, including agent orchestration and AI-enabled automation components.
  • •Advise customers on applying AI agents, LLM-powered workflows, and intelligent decisioning to retail, travel, supply chain, and manufacturing use cases.
  • •Conduct design/code reviews and technical health checks, and collaborate with Product Support to manage escalated incidents to closure.

Key Requirements

  • •3+ years professional experience in a technical customer-facing role such as Technical Account Management, Solution Architecture, Technical Consulting, or Technical Support.
  • •Background in programming, preferably .NET, including C#, C++, VB, Java, Python, or PowerShell.
  • •Hands-on exposure to modern AI technologies including LLMs, RAG, AI agents, vector databases, or GenAI application frameworks.
  • •Understanding of AI infrastructure considerations including model hosting, latency, governance, security, and cost management.
  • •English fluency and strong communication skills to explain agentic AI/automation concepts to technical and business audiences.
Experience:3+ yearsEnterprise softwareAutomationAIRPAGenAI
Education:Bachelor's in Computer Science, Engineering, Information Systems, or related field
Skills:DiplomacyAnalytical problem-solvingCommunicationStakeholder managementSelf-motivation
Certifications:AWS Certified Solutions ArchitectAzure Solutions Architect Expert
Languages:English
Tech Stack:.NETC#C++VBJavaPythonPowerShellLLMsRAGAI agentsVector databasesGenAIWindowsLinuxAWSAzureGCPUiPath Agent BuilderMaestroAI Center

Company Brief

UiPath
Provides robotic process automation (RPA) software and AI-driven automation platform that enables organizations to design, deploy, and manage software robots to automate routine business processes across enterprise systems.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2005
Glassdoor
Glassdoor: 4.1
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