Senior Staff Machine Learning Engineer (AI Agent)

Cresta
United States
Full timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Leadership","Problem-solving","Collaboration","Mentoring","Strategic thinking"]

Led by the AI Agent team, design, develop, and deploy state-of-the-art AI Agents and proprietary LLMs, scaling AI solutions for real-world production use while collaborating with software engineers to integrate AI into customer solutions and define the future roadmap for Cresta’s AI Agents.

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FursaFursa
Cresta
Cresta
1 year ago

Senior Staff Machine Learning Engineer (AI Agent)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Led by the AI Agent team, design, develop, and deploy state-of-the-art AI Agents and proprietary LLMs, scaling AI solutions for real-world production use while collaborating with software engineers to integrate AI into customer solutions and define the future roadmap for Cresta’s AI Agents.
Location: United States
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models.
  • •Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios.
  • •Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions.
  • •Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.
  • •Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkPaid ParentalMeal Reimbursement

Key Requirements

  • •7+ years of hands-on industry experience with AI and machine learning, preferably with 3+ years of experience working with LLMs in large-scale production environments
  • •Bachelor’s Degree in Computer Science, Mathematics, or a related field; Master’s or Ph.D. preferred, or equivalent professional experience
  • •Expert knowledge of machine learning concepts and methods, especially NLP, Generative AI, and working with LLMs
  • •Proven leadership in designing and deploying AI solutions at scale, with a deep understanding of model optimization and real-time AI applications
  • •Extensive practical knowledge of modern ML frameworks and technologies (e.g., PyTorch, Tensorflow, Hugging Face, NumPy), plus distributed systems and cloud-based AI infrastructure
Experience:AILLMsGenAINLPMachine learning
Education:Bachelor's
Skills:LeadershipProblem-solvingCollaborationMentoringStrategic thinking
Languages:English
Tech Stack:PyTorchTensorFlowHugging FaceNumPyDistributed systemsCloud-based AI infrastructureLLMsAI Agent systems

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn