Outfitter III

Yeti Holdings
Texas
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Leadership","Communication","Empathy","Multitasking","Attention to detail"]

Deliver world-class customer service as the Customer Experience Specialist (Outfitter), owning complex inquiries end to end. Handle advanced product education and troubleshooting, warranty/returns/order support, inventory and fulfillment guidance, and VIP order assistance. Tackle escalations with empathy, manage customer reviews and user-submitted custom image/text approvals, and follow up to resolve issues requiring coordination. Improve customer resources and internal tools while collaborating cross-functionally to bring customer voice into business initiatives.

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FursaFursa
Yeti Holdings
Yeti Holdings
1 day ago

Outfitter III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver world-class customer service as the Customer Experience Specialist (Outfitter), owning complex inquiries end to end. Handle advanced product education and troubleshooting, warranty/returns/order support, inventory and fulfillment guidance, and VIP order assistance. Tackle escalations with empathy, manage customer reviews and user-submitted custom image/text approvals, and follow up to resolve issues requiring coordination. Improve customer resources and internal tools while collaborating cross-functionally to bring customer voice into business initiatives.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver world-class service to every YETI customer across phone, email, and social media.
  • •Own and resolve advanced customer inquiries including product education/troubleshooting, warranty claims, returns, and order support.
  • •Guide customers on inventory and fulfillment, manage custom artwork approvals and quotes, and assist with VIP order placement.
  • •Handle escalated situations with empathy and precision, including follow-up for issues requiring deeper investigation or coordination.
  • •Moderate customer-uploaded images and text for custom drinkware and recommend improvements to customer-facing resources and internal tools (SOPs, FAQs, job aids).

Key Requirements

  • •High school diploma required; college coursework or technical training preferred.
  • •Basic proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook).
  • •Comfort working across multiple channels, systems, and priorities in a fast-paced environment.
  • •Proven ability to lead by example and positively influence team culture.
  • •Basic understanding of order management and accounting principles, with an analytical mindset for understanding customer trends.
Experience:RetailConsumer goods
Education:High School
Skills:LeadershipCommunicationEmpathyMultitaskingAttention to detail
Tech Stack:CRM toolsMicrosoft OfficeExcelWordOutlook

Company Brief

Yeti Holdings
Designs, manufactures, and sells premium outdoor lifestyle products including durable coolers, drinkware, backpacks, and accessories. Known for high-performance, rugged products targeted at outdoor enthusiasts, anglers, and campers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Austin, United States
Founded: 2006
WebsiteLinkedIn