Universal Banker

HSBC
London
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Resilience","Ownership"]

Provide first-point-of-contact customer service in a branch, handling enquiries end-to-end while delivering a personalised, efficient experience. Educate customers on HSBC digital services and help drive fraud awareness, including identifying individuals in vulnerable situations and directing them to the right support. Support customers with more complex banking needs and operate effectively in a fast-changing environment, including in-branch training on the systems and products you’ll use.

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FursaFursa
HSBC
HSBC
3 weeks ago

Universal Banker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide first-point-of-contact customer service in a branch, handling enquiries end-to-end while delivering a personalised, efficient experience. Educate customers on HSBC digital services and help drive fraud awareness, including identifying individuals in vulnerable situations and directing them to the right support. Support customers with more complex banking needs and operate effectively in a fast-changing environment, including in-branch training on the systems and products you’ll use.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Act as the first point of contact for customers in the Branch Customer Service Team and take ownership of individual needs.
  • •Deliver exceptional customer experience by resolving enquiries and guiding customers effectively.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best way to support them.
  • •Help customers with more complex banking needs to ensure they feel supported in their choices.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Annual BonusPensionHealth InsuranceLife AssurancePaid Leave

Key Requirements

  • •Demonstrate excellent communication skills to engage customers effectively, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution while consistently exceeding expectations with personalised service.
  • •Be resilient in a continuous changing environment.
  • •Provide or learn customer service through full in-branch training and attend the full training course.
  • •Ability to support customers with digital banking needs and fraud awareness, including identifying potentially vulnerable customers.
Experience:BankingCustomer service
Skills:CommunicationEmpathyCustomer focusResilienceOwnership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn