Customer Service Representative

Pool Corporation
United States
Workplace: OnsiteFull timeUSD 19 - 20 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Critical thinking","Teamwork","Detail-oriented","Self-motivated"]

Serve as the primary point of contact for walk-ins, phone orders, and will-call customers at the Horizon sales center. Deliver exceptional service by sharing product knowledge, recommending solutions and add-ons, and following up to generate additional business. Prepare sales orders, assist with loading merchandise, and help with receiving/shipping and warehouse duties. Resolve customer complaints professionally while maintaining an organized, well-stocked store environment.

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Pool Corporation
Pool Corporation
11 hours ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for walk-ins, phone orders, and will-call customers at the Horizon sales center. Deliver exceptional service by sharing product knowledge, recommending solutions and add-ons, and following up to generate additional business. Prepare sales orders, assist with loading merchandise, and help with receiving/shipping and warehouse duties. Resolve customer complaints professionally while maintaining an organized, well-stocked store environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet walk-in and phone customers and listen to understand needs and challenges.
  • •Recommend product solutions, upsell options, and complimentary items to help customers improve outcomes.
  • •Collaborate with team members and use company resources to sell Horizon’s value and deliver the best customer service experience.
  • •Prepare sales orders and assist customers in selecting and loading merchandise.
  • •Make follow-up calls and resolve customer complaints professionally, while helping maintain a clean, organized, well-stocked sales center and assisting with receiving/shipping/warehouse duties.

Pay and Benefits

Salary: USD 19 - 20 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kEquityPaid LeaveOvertime

Key Requirements

  • •Strong customer-service attitude.
  • •Self-motivated, detail-oriented, and able to thrive in a fast-paced environment serving customers with urgent needs.
  • •Clear verbal and written communication skills, with critical thinking to identify solutions.
  • •Cooperative, dependable team player.
  • •Ability to learn evolving systems and processes; good computer and record-keeping skills; able to lift up to 20 pounds frequently and occasionally up to 75 pounds.
Skills:CommunicationCritical thinkingTeamworkDetail-orientedSelf-motivated
Certifications:Forklift certification
Languages:English
Tech Stack:Computer

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn