Advance Technical Support - Service Segment Engineer

HP
Vancouver, Washington
Workplace: OnsiteFull timeUSD 105,050 - 161,800 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Own the end-to-end planning and governance of product support or service portfolio offerings across the lifecycle. Align services to pricing strategies and ensure ready-for-sales delivery with defined service level agreements. Collaborate globally to develop innovative service solutions, analyze service and business data to identify root causes, and drive recommendations that improve performance and unlock sales opportunities. Mentor lower-level employees and contribute to product development and service marketing content.

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FursaFursa
HP
HP
2 days ago

Advance Technical Support - Service Segment Engineer

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the end-to-end planning and governance of product support or service portfolio offerings across the lifecycle. Align services to pricing strategies and ensure ready-for-sales delivery with defined service level agreements. Collaborate globally to develop innovative service solutions, analyze service and business data to identify root causes, and drive recommendations that improve performance and unlock sales opportunities. Mentor lower-level employees and contribute to product development and service marketing content.
Location: Vancouver, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Plan and govern product support or solution portfolios across their full lifecycle, ensuring alignment with pricing strategies and end-to-end service delivery.
  • •Collaborate across regions and global teams to create and implement service offerings, solutions, or programs and associated processes that address customer and market needs.
  • •Analyze service data and conduct business analysis to identify root causes and formulate recommendations to improve business performance.
  • •Represent services within product or solution portfolio core teams and incorporate service requirements across product development stages, including warranty support and cost analysis.
  • •Establish, implement, and manage service level agreements, prepare service marketing materials, and mentor lower-level employees as needed.
Travel: Medium travel

Pay and Benefits

Salary: USD 105,050 - 161,800 annually
Perks:Health InsuranceDentalVisionLong-term DisabilityLife InsuranceEmployee AssistanceFlexible SpendingPaid ParentalPaid Holidays

Key Requirements

  • •Four-year or graduate degree in business administration or a related discipline, or commensurate work experience demonstrating competence.
  • •Typically 7-10 years of work experience in service business management, delivery, solution architecting, business planning, or a related field.
  • •Demonstrated ability to lead complex cross-functional initiatives using both technical and business acumen.
  • •Strong analytics and business analysis skills to identify errors, root causes, and improvement opportunities.
  • •Knowledge of service portfolio processes, including product warranty support and cost analysis.
Education:Bachelor's in Business Administration
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn