ServiceNow Technical Consultant

NTT
Delhi
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureSkills: ["Communication","Stakeholder engagement"]

Serve as a ServiceNow Solution Architect advising clients on enterprise platform and process strategy. Lead engagements to assess current capabilities, define future-state roadmaps, and design governance, KPIs, and optimization frameworks across ITSM/ITOM/ITAM and related modules. Also drive hands-on configuration across core ServiceNow components, manage third-party integrations, and support pre-sales by developing proposals and SOWs with scoping and effort estimates.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow Technical Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a ServiceNow Solution Architect advising clients on enterprise platform and process strategy. Lead engagements to assess current capabilities, define future-state roadmaps, and design governance, KPIs, and optimization frameworks across ITSM/ITOM/ITAM and related modules. Also drive hands-on configuration across core ServiceNow components, manage third-party integrations, and support pre-sales by developing proposals and SOWs with scoping and effort estimates.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

  • •Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • •Develop platform roadmaps and business value assessments, including adoption recommendations across ITSM/ITOM/ITAM and related modules.
  • •Design and implement governance models, KPIs, and process improvement frameworks, facilitating workshops to align stakeholders on solution design.
  • •Configure and customize ServiceNow modules (e.g., Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD) and perform health scans and scalability assessments.
  • •Manage third-party integrations and collaborate with sales/delivery to draft proposals and SOWs, including effort estimation and scoping.

Key Requirements

  • •5+ years of hands-on ServiceNow experience across multiple modules.
  • •Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
  • •Experience configuring and customizing core ServiceNow modules such as Incident, Problem, Change, Knowledge, CMDB, and Discovery.
  • •Experience in proposal writing, SOW creation, and client presentations.
  • •Demonstrated ability to lead client workshops and translate business processes into technical solutions.
Skills:CommunicationStakeholder engagement
Certifications:ServiceNow CSAServiceNow CISITIL FoundationPMP
Tech Stack:ServiceNowITSMITOMITAMHRSDSecOpsGRCCSMIncidentProblemChangeKnowledgeCMDBDiscoveryScriptingWorkflowsIntegrationsQualysTenableSCCM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn