Superviseur Coordination Prestataires de Services

ZOLL Medical
France
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Leadership","Performance management","Process improvement","Analytical thinking","Cross-functional collaboration"]

Supervise and coordinate the service providers team by hiring, training, performing semiannual and annual evaluations, and setting SMART objectives aligned with ZOLL France/Europe guidelines. Adapt service resources and organization as the company grows, ensure ERP data consistency, and manage monthly provider activity and performance. Drive operational excellence with ISO procedure writing/updates, quality follow-ups, reporting for management/force de vente, and cross-functional projects.

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ZOLL Medical
ZOLL Medical
1 day ago

Superviseur Coordination Prestataires de Services

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Last checked: 16 hours agoStatus: Live

Job Summary

Supervise and coordinate the service providers team by hiring, training, performing semiannual and annual evaluations, and setting SMART objectives aligned with ZOLL France/Europe guidelines. Adapt service resources and organization as the company grows, ensure ERP data consistency, and manage monthly provider activity and performance. Drive operational excellence with ISO procedure writing/updates, quality follow-ups, reporting for management/force de vente, and cross-functional projects.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Encadrer, coordonner et développer l’équipe (recrutement, formation, entretiens PDR, suivi régulier des compétences).
  • •Contrôler la consistance des données ERP pour le suivi des dossiers patients.
  • •Piloter la performance du service : mesurer, analyser les écarts, construire le plan d’action et suivre les contremesures pour l’excellence opérationnelle.
  • •Former la force de vente aux procédures standards et spécifiques, et créer/mettre à disposition des rapports pour le pilotage (force de vente, management, EMEA).
  • •Garantir la gestion des documents administratifs et contractuels des PSR, suivre la certification des PSR, prioriser l’organisation (planning, congés) et assurer l’application des règles et processus internes (ISO inclus).

Key Requirements

  • •Encadrer et coordonner une équipe de prestataires (recrutement, formation, entretiens semestriels/annuels et évaluation des compétences).
  • •Adapter les ressources et l’organisation du service en fonction de la croissance de l’entreprise.
  • •Assurer la consistance des données dans l’ERP nécessaire au suivi des dossiers patients.
  • •Mesurer et piloter la performance du service (analyse des écarts, plan d’action, suivi des contremesures).
  • •Rédiger, mettre à jour et appliquer des procédures liées à la norme ISO, incluant le suivi de la démarche qualité.
Skills:LeadershipPerformance managementProcess improvementAnalytical thinkingCross-functional collaboration
Tech Stack:ERPISO

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn