Director, Salesforce Program Leader

Salesforce
Hyderabad, Bengaluru, Mumbai
Workplace: HybridFull timeFunction: SalesExperience: 15-17 yearsEducation: professionalSkills: ["Executive presence","Communication","Leadership","Stakeholder management","Negotiation"]

A senior Engagement Delivery Director who owns end-to-end Salesforce program engagements, driving platform adoption, ROI, and risk mitigation for strategic customers. You’ll act as the executive advisor, align delivery with business objectives, coordinate cross-functional teams, and lead complex governance models to ensure value realization and revenue protection across multi-location engagements.

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FursaFursa
Salesforce
Salesforce
6 months ago

Director, Salesforce Program Leader

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Last checked: 5 hours agoStatus: Live

Job Summary

A senior Engagement Delivery Director who owns end-to-end Salesforce program engagements, driving platform adoption, ROI, and risk mitigation for strategic customers. You’ll act as the executive advisor, align delivery with business objectives, coordinate cross-functional teams, and lead complex governance models to ensure value realization and revenue protection across multi-location engagements.
Location: Hyderabad, Bengaluru, Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Director level

Key Responsibilities

  • •Program Accountability: Establish, execute and oversee program governance to deliver strategic value-realization and recovery plans for strategic customer accounts.
  • •Executive Stakeholder Management: Engage directly with C-level stakeholders to build trust, define success metrics, and demonstrate measurable platform ROI, leading executive forums like Steering Committees.
  • •Strategic Advisory: Provide strategic oversight to ensure program delivery aligns with the customer's core business objectives.
  • •Risk & Scope Management: Proactively identify, assess, and manage program risks, dependencies, and scope changes; own the executive escalation process and translate complex issues into business implications.
  • •Delivery Governance: Define and oversee complex engagement models (e.g., T&M, Fixed Price), ensuring delivery commitments, milestones, and scope are meticulously managed.

Key Requirements

  • •15-17+ years of experience in consulting or strategic advisory roles, managing large-scale SaaS/CRM program implementations
  • •Deep Salesforce platform expertise including common implementation patterns, integration challenges, custom development, and data migration
  • •Exceptional communication and presentation skills with a proven ability to build C-level relationships and negotiate outcomes
  • •Proven experience in strategic account recovery, risk mitigation, and driving platform adoption in complex at-risk environments
  • •Prior experience leading program pre-sales and delivery teams, fostering learning and career development across a matrix organization
Experience:15-17 yearsSaaSCRMConsulting
Education:Professional (JD, MD, etc.)
Skills:Executive presenceCommunicationLeadershipStakeholder managementNegotiation
Certifications:PMI-ACPPMPPgMPPrince2Salesforce Certification
Languages:English
Tech Stack:SalesforceData migrationIntegrationCustom development

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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