Online Banking Operations Associate I

First Interstate BancSystem
Sioux Falls, Bellevue, Billings
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Attention to detail","Accuracy","Customer service","Communication","Problem-solving"]

Provide high-level operational and technical support for online banking and bill pay, guiding front-line staff with accurate, timely answers via phone, email, and 360 View incident requests. Evaluate enrollments to mitigate risk, manage bill pay maintenance and notifications, facilitate I-Statement exceptions, and monitor related account reports and mobile deposit limit requests. Serve as a subject matter expert, troubleshoot complex digital inquiries, and partner with system administrators to ensure operational viability.

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First Interstate BancSystem
First Interstate BancSystem
1 day ago

Online Banking Operations Associate I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide high-level operational and technical support for online banking and bill pay, guiding front-line staff with accurate, timely answers via phone, email, and 360 View incident requests. Evaluate enrollments to mitigate risk, manage bill pay maintenance and notifications, facilitate I-Statement exceptions, and monitor related account reports and mobile deposit limit requests. Serve as a subject matter expert, troubleshoot complex digital inquiries, and partner with system administrators to ensure operational viability.
Location: Sioux Falls, Bellevue, Billings
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Evaluate and make decisions on online banking and bill pay enrollments to prevent risk and ensure only applicable accounts are attached.
  • •Manage bill pay maintenance, client notifications, and the I-Statement exceptions process.
  • •Monitor and facilitate online banking “360 View” incidents, plus closed and deceased account reports.
  • •Process mobile deposit limit increase requests and research/resolve complex digital banking inquiries for front-line staff.
  • •Provide accurate guidance as an online banking subject matter expert and actively identify/report potential risks and fraudulent activities.

Pay and Benefits

Perks:Paid LeaveChildcareWellness Stipend

Key Requirements

  • •High school diploma or GED required.
  • •Associate's degree preferred.
  • •Less than 1 year related experience, training, and/or equivalent education/experience preferred.
  • •Ability to interpret instructions and procedure manuals, and complete routine reporting and correspondence.
  • •Demonstrates thorough knowledge of bank products and services and communicates product information effectively.
Education:High School
Skills:Attention to detailAccuracyCustomer serviceCommunicationProblem-solving
Tech Stack:Online bankingBill pay360 ViewMobile deposit

Company Brief

First Interstate BancSystem
Regional bank holding company providing consumer, business, and commercial banking services through branches across the Mountain West and Pacific Northwest. Offers deposit accounts, lending, treasury management, and wealth services.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Billings, United States
Founded: 1971
WebsiteLinkedIn