Cisco

1 month ago

Customer Experience Customer Success Specialist - NX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Act as a strategic technical advisor guiding Cisco customers through adoption journeys to realize value from Networking, Security, and Cloud & AI Infrastructure solutions. Lead onboarding roadmaps, executive workshops, and cross-functional collaboration with Engineering and Product teams. Drive risk mitigation and stakeholder alignment, delivering feedback to product management and enabling sustained product utilization across complex environments.

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series sessions, and Accelerators tailored to diverse customer needs and provide feedback to CX Product Management.
•Apply validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks by managing customer expectations and resolving issues to ensure a successful journey.
•Document adoption plans, site matrices, and multi-functional communications to keep project collaborators aligned throughout onboarding.
•Guide customers on strategic decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure long-term product utilization.

Key Requirements

•Expert knowledge of enterprise networking protocols including OSPF, BGP, IS-IS, LISP, and VxLAN.
•Hands-on mastery of Catalyst Center (Automation/Assurance), SDA, and SDWAN.
•Proficiency in network automation and scripting (Python/Perl).
•7–10+ years in technical consulting or customer-facing technical roles.
•Bachelor’s degree in Engineering or Computer Science; Master’s preferred.

Experience:7-10 yearsNetworkingEnterprise networkingConsulting

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationLeadershipStakeholder management

Certifications:CCIECisco Certified Success Specialist

Tech Stack:OSPFBGPIS-ISLISPVxLANCatalyst CenterSDASDWANPythonPerl

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Experience Customer Success Specialist - NX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series sessions, and Accelerators tailored to diverse customer needs and provide feedback to CX Product Management.
•Apply validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks by managing customer expectations and resolving issues to ensure a successful journey.
•Document adoption plans, site matrices, and multi-functional communications to keep project collaborators aligned throughout onboarding.
•Guide customers on strategic decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure long-term product utilization.

Key Requirements

•Expert knowledge of enterprise networking protocols including OSPF, BGP, IS-IS, LISP, and VxLAN.
•Hands-on mastery of Catalyst Center (Automation/Assurance), SDA, and SDWAN.
•Proficiency in network automation and scripting (Python/Perl).
•7–10+ years in technical consulting or customer-facing technical roles.
•Bachelor’s degree in Engineering or Computer Science; Master’s preferred.

Experience:7-10 yearsNetworkingEnterprise networkingConsulting

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationLeadershipStakeholder management

Certifications:CCIECisco Certified Success Specialist

Tech Stack:OSPFBGPIS-ISLISPVxLANCatalyst CenterSDASDWANPythonPerl

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor