Ebanx

5 days ago

Technical Account Manager – Payments (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own technical performance and operational outcomes for payment merchants across APAC. Monitor payment system KPIs and investigate issues such as latency increases and chargeback changes using SQL, Tableau, and Kibana. Lead incident management with merchant escalation and reporting, support merchants on core problems, and manage projects for innovative payment solution implementations—working closely with product, engineering, technical support, and sales. Apply merchant feedback to improve payment products continuously.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Monitor payment system performance, identify optimization opportunities, and improve outcomes using KPIs and metrics.
•Use SQL, Tableau, and Kibana to monitor platform metrics and perform system-level investigations (e.g., latency increases, chargeback rate changes).
•Manage incident management, including merchant escalation/communications, incident reports, impacted transaction lists, and transaction issue resolution.
•Support merchants on operational and technical issues, applying payment product knowledge to drive performance improvements.
•Manage projects for implementation of innovative payment solutions and collaborate with product development, technical support, and sales using merchant feedback.

Pay and Benefits

Perks:Annual BonusMeal AllowanceHealth InsuranceDental

Key Requirements

•Strong data-driven mindset and problem-solving skills.
•Solid technical knowledge of the integration and operation of payment systems.
•Experience in a fast-paced, data-driven environment.
•Strong communication skills (verbal and written) and the ability to present and conduct meetings.
•Proficiency in English.

Skills:Problem-solvingCommunicationOrganizationProactive mindset

Languages:English

Tech Stack:SQLTableauKibanaAPIsLog monitoringAI

Company Brief

Ebanx

Provides payment processing and fintech solutions enabling global merchants to accept local payments across Latin America, offering services like cross-border payments, local acquiring, fraud prevention, and financial integrations.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Curitiba, Brazil

Founded: 2012

Website LinkedIn

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Ebanx

5 days ago

Technical Account Manager – Payments (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Monitor payment system performance, identify optimization opportunities, and improve outcomes using KPIs and metrics.
•Use SQL, Tableau, and Kibana to monitor platform metrics and perform system-level investigations (e.g., latency increases, chargeback rate changes).
•Manage incident management, including merchant escalation/communications, incident reports, impacted transaction lists, and transaction issue resolution.
•Support merchants on operational and technical issues, applying payment product knowledge to drive performance improvements.
•Manage projects for implementation of innovative payment solutions and collaborate with product development, technical support, and sales using merchant feedback.

Pay and Benefits

Perks:Annual BonusMeal AllowanceHealth InsuranceDental

Key Requirements

•Strong data-driven mindset and problem-solving skills.
•Solid technical knowledge of the integration and operation of payment systems.
•Experience in a fast-paced, data-driven environment.
•Strong communication skills (verbal and written) and the ability to present and conduct meetings.
•Proficiency in English.

Skills:Problem-solvingCommunicationOrganizationProactive mindset

Languages:English

Tech Stack:SQLTableauKibanaAPIsLog monitoringAI

Company Brief

Ebanx

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Curitiba, Brazil

Founded: 2012

Website LinkedIn