Sonic Automotive

1 week ago

Service Director - Mercedes-Benz of Walnut Creek

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead and grow the fixed-operations business for one or more Sonic Automotive dealerships by overseeing Service, Parts, and Service Scheduling. You’ll develop and coach service managers, advisors, and technicians; implement operational best practices and KPIs; manage vendor and warranty relationships; and control costs, parts inventory, and performance metrics like CSI, throughput, and retention—driving compliant, customer-first results.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead and grow the fixed-operations business across one or more Sonic Automotive dealerships.
•Oversee Service, Parts, and Service Scheduling functions to maximize revenue, profitability, and customer satisfaction.
•Develop and coach service managers, advisors, and technicians.
•Implement operational best practices and KPIs, driving continuous improvement in CSI, throughput, and retention.
•Manage vendor and warranty relationships and control costs and parts inventory.

Pay and Benefits

Salary: USD 150,000 - 300,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental Leave

Key Requirements

•7+ years progressive fixed-operations experience in automotive dealerships, including 3+ years in a leadership role (Service Manager/Director) with Mercedes-Benz/luxury and high-volume experience.
•Demonstrated success managing Service and Parts P&L, meeting revenue, gross profit, productivity, and cost-control targets.
•Strong operational knowledge of shop processes, flat-rate labor, RO management, warranty/OEM repair procedures, and parts inventory optimization.
•Proven ability to improve CSI, service lane throughput, retention, and technician/advisor performance through coaching and KPI-driven management.
•Must be legally authorized to work in the United States and able to complete pre-employment requirements (background check, MVR review, drug screening).

Experience:7+ yearsAutomotiveFixed-operationsLuxury dealerships

Skills:Hands-on leadershipCoachingCommunicationProblem-solvingCustomer-focused service

Languages:English

Tech Stack:DMSERPService scheduling toolsCRMMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive

Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.

Industry: Retail (Offline)

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1997

Website LinkedIn

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Sonic Automotive

1 week ago

Service Director - Mercedes-Benz of Walnut Creek

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead and grow the fixed-operations business across one or more Sonic Automotive dealerships.
•Oversee Service, Parts, and Service Scheduling functions to maximize revenue, profitability, and customer satisfaction.
•Develop and coach service managers, advisors, and technicians.
•Implement operational best practices and KPIs, driving continuous improvement in CSI, throughput, and retention.
•Manage vendor and warranty relationships and control costs and parts inventory.

Pay and Benefits

Salary: USD 150,000 - 300,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental Leave

Key Requirements

•7+ years progressive fixed-operations experience in automotive dealerships, including 3+ years in a leadership role (Service Manager/Director) with Mercedes-Benz/luxury and high-volume experience.
•Demonstrated success managing Service and Parts P&L, meeting revenue, gross profit, productivity, and cost-control targets.
•Strong operational knowledge of shop processes, flat-rate labor, RO management, warranty/OEM repair procedures, and parts inventory optimization.
•Proven ability to improve CSI, service lane throughput, retention, and technician/advisor performance through coaching and KPI-driven management.
•Must be legally authorized to work in the United States and able to complete pre-employment requirements (background check, MVR review, drug screening).

Experience:7+ yearsAutomotiveFixed-operationsLuxury dealerships

Skills:Hands-on leadershipCoachingCommunicationProblem-solvingCustomer-focused service

Languages:English

Tech Stack:DMSERPService scheduling toolsCRMMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive

Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.

Industry: Retail (Offline)

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1997

Website LinkedIn