USAA

2 days ago

Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead capacity planning and workforce optimization for a P&C contact center retail storefront support team, translating performance data into actionable strategies. Partner cross-functionally to analyze trends, refine hypotheses, and develop analytical frameworks that support strategic decisions around Profit & Loss, productivity, retention, and growth. Define outcome measures, forecasting, and risk monitoring, while serving as a team lead by guiding training and communicating insights through clear, data-driven storytelling for executive decision-making.

Location: San Antonio, Phoenix

Workplace: Hybrid

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Mid level

Key Responsibilities

•Lead discussions with key stakeholders to communicate analysis findings and influence line of business strategy decisions, integrating analytic and business strategy.
•Oversee identification and refinement of business assumptions, hypotheses, and business questions to explore further.
•Develop the analytical framework/blueprint to answer business questions across the business portfolio, product, or member experience and support lower levels in the effort.
•Collaborate with stakeholders to uncover strategic insights tied to Profit & Loss performance (including product strategy, pricing, marketing, sales, credit risk, distribution channels, and member experience).
•Serve as a team lead by providing guidance and on-the-job training to team members, and ensure risks from business activities are identified, measured, monitored, and controlled per risk/compliance policies.

Pay and Benefits

Salary: USD 127,310 - 243,340

Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveVolunteer Hours

Key Requirements

•Bachelor's degree in Business, Science, Finance, Economics or related field; or 4 years of relevant education and/or experience.
•8 years of data and/or analytics or strategy consulting experience (or equivalent combination including up to 2 years progressive functional business experience for a total of 8 years, or advanced degree plus 6 years experience).
•Experience managing capacity-related management routines and optimizing customer retention, growth, and service experience with data-informed decision-making.
•Exceptional analytics and problem-solving ability to act as an SME proposing innovative workforce planning and capacity solutions.
•Experience developing and presenting materials that explain complex information in a simple, user-friendly way.

Experience:6-8 years

Education:Bachelor's in Business, Science, Finance, Economics or related field

Skills:Problem-solvingCross-functional collaborationAnalytical rigorCommunicationNegotiation

Eligibility

Visa:H-1BTN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA

Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Antonio, United States

Founded: 1922

Website LinkedIn

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USAA

2 days ago

Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Antonio, Phoenix

Workplace: Hybrid

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Mid level

Key Responsibilities

•Lead discussions with key stakeholders to communicate analysis findings and influence line of business strategy decisions, integrating analytic and business strategy.
•Oversee identification and refinement of business assumptions, hypotheses, and business questions to explore further.
•Develop the analytical framework/blueprint to answer business questions across the business portfolio, product, or member experience and support lower levels in the effort.
•Collaborate with stakeholders to uncover strategic insights tied to Profit & Loss performance (including product strategy, pricing, marketing, sales, credit risk, distribution channels, and member experience).
•Serve as a team lead by providing guidance and on-the-job training to team members, and ensure risks from business activities are identified, measured, monitored, and controlled per risk/compliance policies.

Pay and Benefits

Salary: USD 127,310 - 243,340

Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveVolunteer Hours

Key Requirements

•Bachelor's degree in Business, Science, Finance, Economics or related field; or 4 years of relevant education and/or experience.
•8 years of data and/or analytics or strategy consulting experience (or equivalent combination including up to 2 years progressive functional business experience for a total of 8 years, or advanced degree plus 6 years experience).
•Experience managing capacity-related management routines and optimizing customer retention, growth, and service experience with data-informed decision-making.
•Exceptional analytics and problem-solving ability to act as an SME proposing innovative workforce planning and capacity solutions.
•Experience developing and presenting materials that explain complex information in a simple, user-friendly way.

Experience:6-8 years

Education:Bachelor's in Business, Science, Finance, Economics or related field

Skills:Problem-solvingCross-functional collaborationAnalytical rigorCommunicationNegotiation

Eligibility

Visa:H-1BTN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Antonio, United States

Founded: 1922

Website LinkedIn