Lead | Telecom/Mobile | Sofia | Swedish/Polish-Speaking

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Software EngineeringEducation: bachelorsSkills: ["Leadership","Communication","Analytical thinking","Time management","Problem-solving"]

Lead a Telecom/Mobile program by managing performance and service quality to ensure customer satisfaction. Build strong communication with clients and team members, resolve issues, and align on expectations. Use data reports and observations to develop strategies and identify training needs. Maintain strong knowledge of program tools and procedures, collaborate with stakeholders on updates and promotions, and ensure process compliance across the team and partners.

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FursaFursa
Sutherland
Sutherland
3 days ago

Lead | Telecom/Mobile | Sofia | Swedish/Polish-Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 minutes agoStatus: Live

Job Summary

Lead a Telecom/Mobile program by managing performance and service quality to ensure customer satisfaction. Build strong communication with clients and team members, resolve issues, and align on expectations. Use data reports and observations to develop strategies and identify training needs. Maintain strong knowledge of program tools and procedures, collaborate with stakeholders on updates and promotions, and ensure process compliance across the team and partners.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage performance and service quality to guarantee customer satisfaction.
  • •Establish and maintain communication with clients and/or team members to resolve issues and meet expectations.
  • •Develop strategies using accurate data reporting and analysis, and identify training needs for the team.
  • •Maintain a thorough understanding of program system tools and operational procedures.
  • •Ensure process compliance and adherence across team members, partners, and third-party providers.

Key Requirements

  • •Bachelor’s degree in any course.
  • •1-2 years of team leadership experience in a similar role/domain.
  • •Fluency in Polish/Swedish.
  • •Strong analytical skills to interpret data, identify trends, and recommend improvements.
  • •Excellent verbal and written communication skills and strong working knowledge of MS Office applications.
Experience:TelecommunicationsTelecomCustomer service
Education:Bachelor's
Skills:LeadershipCommunicationAnalytical thinkingTime managementProblem-solving
Languages:EnglishPolishSwedish
Tech Stack:MS OfficeData reportsAnalysis

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor